Frequently Asked Questions

If you have an active e-banking account with one of Western Union’s participating bank agents, just log in to your e-banking account, look for WU money transfer services, enter MTCN, sender’s name, sending country and payout amount.

If you have an active account with one of Western Union’s participating bank agents that offer ATM service, just visit the nearest ATM, insert your bank card, look for the WU money transfer services, enter MTCN sender’s name, sending country and payout amount.

If you have an active e-banking account with one of Western Union agents, just open app or log in to your e-banking mobile account, look for the WU money transfer services, enter MTCN sender’s name, sending country and payout amount.

Individuals must present a valid identification document (Turkish Citizens should have a Passport, National ID card or Driver’s License with picture, non- Turkish Citizens should have their national passport, or Permanent Resident Identification, or European Union ID card + Blue Card/Custom Entry Exit Form or Temporary Protection Foreigner Id Card.
Acceptable IDs are subject to the Turkish FIU rules and regulations.

You can find the status of your money transfer using Track a Transfer on WU.com. Or you can call Western Union’s representative Customer Service Center toll free number +90 212 375 57 50. Service available from Monday through Saturday from 9:00 a.m. to 9:00 p.m., for Turkish speaking operators. Service available from Monday through Sunday from 9:00 am until 12:00 pm, for English speaking operators , or write an email customerservice.turkey@westernunion.com.

Please take following items with you to pick up your money:

• The sender’s full name (that is, first, middle and last names).
• The country where the money was sent from.
• The tracking number ( MTCN – Money Transfer Control Number)
• Amount expected.
• Acceptable ID documents

For more information, check with your nearest Western Union agent location.

Money transfers will generally be paid in cash, but some agents will pay by cheque or a combination of cash and cheque. The receiver may choose other ways to receive funds and some money transfers may be paid to accounts.
Other restrictions may apply. Please contact a Western Union agent to get more information about restrictions.

All fees are paid by the sender. Receiving money is free of charge unless the receiver chooses to receive the money in a different currency Western Union may make money from foreign currency exchange.

The Money Transfer Control Number (MTCN) is a unique number assigned to your transfer. Your receiver will need this number when they pick up their money, and it can also be used to track your transfer.

Your receiver can pick up their money from any of our agent locations. They just need to provide the following:

• Tracking number (MTCN)
• Sender’s and receiver’s full names
• Expected amount
• Your government-issued photo ID
• Sender’s country and state/city/province

1. Cash pickup at an agent location

Your receiver can pick up the money at any nearby Western Union location. They need to complete the To Receive Money Form (TRMF) and provide their government-issued photo ID⁴, along with the following information:

• Tracking number (MTCN)
• Sender’s complete name
• Sender’s country state/city/province
• Expected amount

2. Bank transfer

The money is sent to the receiver’s bank account you provided when you sent the transfer.3. Mobile wallet

The money is sent to your receiver’s mobile wallet. Your receiver can visit their mobile network operator to receive the cash.

Note: You must be at least 18 years old to send or receive money with Western Union.

Superscript:

⁴ We might ask your receiver to provide additional details for identity verification.

The Money Transfer Control Number (MTCN) is a unique number assigned to your transfer. Your receiver will need this number when they pick up their money, and it can also be used to track your transfer.

Please take following items with you to pick up your money:

• The sender’s full name (that is, first, middle and last names).
• The country where the money was sent from.
• The tracking number ( MTCN – Money Transfer Control Number)
• Amount expected.
• Acceptable ID documents

For more information, check with your nearest Western Union agent location.

You can find the status of your money transfer using Track a Transfer on our website or contact Western Union Customer Care.

Service available from Monday through Saturday from 9:00 a.m. to 9:00 pm TRT, for Turkish speaking operators. Service available from Monday through Sunday from 9:00 am until 12:00 pm TRT, for English speaking operators.

You can pick up your money at any Western Union agent location. You’ll need to provide the following information:

• Name
• Tracking number (MTCN – Money Transfer Control Number)
• Amount expected
• Sender’s full name
• Sender’s country where money weas sent
• Acceptable ID documents are also required

Some restrictions may apply