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Frequently Asked Questions

Tracking the status of a money transfer


 

1. How can I know the status of my money transfer?

You can check the status of your money transfer by clicking on “Track transfer” on our website. The only thing you need is the sender’s name and the money transfer control number (MTCN).

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2. How can I find out if the money transfer I made has been paid out?

Once the money transfer has been sent, you can click on “Track transfer” on our website to check the status. You will only need your name and the money transfer control number (MTCN).

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3. How do I know if I can pick up the money?

Simply click on “Track transfer” on our website to check the status of your money transfer. You will only need the sender’s name and the money transfer control number (MTCN).

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4. Why does the status of my money transfer say pending?

Are there reasons why a money transfer might be pending? If it has been less than 30-40 minutes since the transfer was completed, it is possible that it has not yet been processed. Wait for a few minutes and then re-check the status.

Sometimes we need to confirm the sender’s identity before processing a money transfer. If this is the case, we will send an online receipt to the sender, as well as an e-mail requesting that they call us. Once we have confirmed the sender’s information, the transfer will go through and the receiver can pick up the money.

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5. What does it mean when the status says available or reimbursed?

When the status says available, the transfer can be picked up by the receiver at any time.

If the status says reimbursed, the transfer was reimbursed to the sender and can be picked up.

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