Frequently Asked Questions

Registration is required for most of our services. After you register and your identity is verified, you can send money in minutes as your information will be pre-filled.

Other benefits of registration include access to your transfer history and details, easy repeat transfers and automatic transfer updates.

No, registration is free.

To register, follow these steps:

1. Download and install the Western Union mobile app in Mexico or visit the “register” section in this website.
2. Select Register.
3. Enter your name as it appears on your government-issued ID.
4. Select Continue.
5. Enter your email address and create a password.
6. Select Register.

Anyone who meets the following conditions can use our online services:

• Has a national INE/IFE card.
• Is at least 18 years old.
• Has accepted the Western Union Terms and Conditions and Privacy Statement.
• Has a valid email address.

Registration with a valid government-issued ID or email is possible only once.

To log into your Western Union profile, just follow these steps:

1. Go to our app or the “log in” section in this website.
2. Select Log in.
3. Enter your registered email address and password.
4. Select Log in again.

If you wish to stay logged in, just select Remember me.

To edit your profile, simply do the following:

1. Log in through our app or access your profile in this website.
2. Select your name or your initials at the top right to go to your profile.
3. Edit your phone number, address or email address.
4. Select Save information.

Note: After you’ve successfully changed your email address, use the same email address to log in to your Western Union profile going forward.

Your user ID is your registered email address. If you forget your email address you’ll need to contact Customer Care.

If you forget your password, select Forgot your password? on the login page. A password reset link will be sent to your email.

If you enter your login information incorrectly 3 times, your profile will be temporarily locked. You can try and log in again with the correct details after 30 minutes.

In case you need more help, please contact our Customer Care at 800 719 8911 for more information.

To change your password, please do the following:

1. Log into our app or website.
2. Select your name or initials at the top right to go to your Profile.
3. Go to Update your password and enter a new password.
4. Select Save new password.

Alternatively, you can reset your profile password by selecting Forgot password? when logging in.

Yes, you can change your registered email or password using the Western Union® app.

Yes, you can delete your Western Union profile. To cancel your profile, contact our Customer Care with the following information:

1. Your name as it appears in your profile.
2. Your registered email address.
3. The reason for deleting your profile.

We may contact you for additional information to complete your request.

Very important note: Profile deletion is permanent, and you’ll lose access to your transfer history.

To register, follow these steps:

1. Download and install the Western Union mobile app in Mexico.
2. Select Register.
3. Enter your name as it appears on your government-issued ID.
4. Select Continue.
5. Enter your email address and create a password.
6. Select Register.