Frequently Asked Questions

Money transfers can be paid in cash or transferred directly to the receiver’s bank account, credit or debit card, depending on the receiving country.

If your receiver faces any issues receiving the money, you can contact Customer Care at + 01 800 719 8911 for more information.

There is no cost to receive money, all fees are paid by the sender.

To pick up money at a Western Union agent location in Mexico, please bring any of the following documents:

• Your Mexican ID card
• Your Mexican driver’s license
• Your Mexican passport

Please note that acceptable IDs are subject to Mexico´s banking laws and regulations.

Your receiver can pick up the money at any Western Union agent location. They’ll need to provide the following information:

• The tracking number (MTCN)
• Their valid ID card, driver’s license or passport.
• The sender’s full name
• The sending country
• The approximate amount that was sent

For more information, please visit a nearby Western Union location.

Money transfers are generally paid in cash.

If your receiver faces any issues getting their money, call Customer Care at + 01 800 719 8911 for more information.

No, your receiver can receive money via Western Union without registering. The transfer receipt will have more details on how your receiver can get their money.

To check your transfer status, go to Track a transfer and enter your 10-digit tracking number (MTCN).

Don’t have your MTCN? You can still know your transfer status using these easy steps:

1. Go to Track a transfer and select Track a transfer without MTCN.
2. Choose if you’re the sender or the receiver.
3. Enter the sender’s phone number or the sender’s and receiver’s names.
4. Choose the receiving country and enter the approximate amount sent.
5. Enter the date of money transfer if you know it and select Track it.

Depending on your receiver’s country, you can request a change in the pickup location. Contact us to make the change.

For transfers sent from the US to Mexico, there are specific payout restrictions for some agents in Mexico. This may affect receivers when they try to collect the money and some agents might not be able to pay the transfer. Our recommendation is to try a different Western Union agent location.

To know whether your money transfer is ready to be received, visit our website and click on “Track transfer” at the top of the home page. You will need the name of the person who sent you the money, as well as the Tracking number (MTCN).

In order to receive a money transfer from a participating agent, you just need to present one official piece of valid photo identification as well as the Tracking number (MTCN) to the cashier.

Remember to read and sign the receipt so the cashier can give you the money together with a copy of the receipt.

You will need to present the following:

• One official piece of valid photo identification.
• Tracking number (MTCN).

The money can be received in cash at any of our authorized branches in Mexico. You can also receive money directly to a bank account if the sender chooses this service when sending money from abroad.