Frequently Asked Questions

We have a free mobile app for Android and iOS devices in Mexico.

To download our app on your iOS device, please do the following:

1. Go to the App store, type Western Union and select the app Western Union Mexico.
2. Select Get and then select Open.

To download our app for your Android device, please do the following:

1. 1. Go to the Play store, type Western Union and select the app Western Union Mexico.
   2. Select Download and then select Open.

You can access the following services with our mobile app:

• Sending money
• Checking exchange rates and transfer fees
• Checking transfer estimates.
• Tracking a transfer
• Finding an agent location

To send money via our app, please follow the steps below:

1. Log into your profile. If you don’t have a profile yet, please create one.
2. Choose your receiver’s country and select Continue.
3. Enter the send or receive amount and select Check fees.
4. Then choose any of the following delivery and payment methods:

Payment methods:

• Credit/Debit Card and cash in store.

Delivery methods:

• Cash pickup
• Bank account (available only for selected destination countries)
• Credit/Debit Card

1. Select Save and Continue to receiver.
2. Enter your receiver’s details.
3. Then select Continue to review and finally Send.

After you complete the transfer, you can track it with the tracking number (MTCN) on your receipt.

Please note that you can try a combination of different send and receive amounts and methods to get the best possible exchange rate, transfer fee and delivery time.

Yes, you can start a transfer on the app and pay by cash at an agent location. Simply choose Cash in store under Payment method on the app and walk to a nearby agent location to complete your transfer.