Frequently Asked Questions

Local government regulations require us to verify your identity before you send money from Mexico. You will be asked to take a selfie and participate in a video conference besides confirming your details. You will need to have your INE/IFE at hand.

To verify your identity, please do the following:

• Log into our app
• Start a transfer
• Take front and back pictures of your INE/IFE government-issued ID
• Confirm your personal details
• Take a Selfie
• Take a picture of your index fingerprint.
• Have a video conference

Yes, you can upload your documents later. If you’ve started a transfer online, it will be saved automatically for 10 hours. You can upload your documents any time within this period. If you don´t upload the documents within the 10-hour-allowed timeframe, the transfer will be automatically canceled.

To upload your documents, please follow these steps:

1. Log into the Western Union mobile app.
2. From the Menu, select History.
3. Choose a transfer and select Continue.
4. Upload the documents.

Yes, you can upload your documents later. If you’ve started a transfer online, it will be saved automatically for 10 hours. You can upload your documents any time within this period. If you don´t upload the documents within the 10-hour-allowed timeframe, the transfer will be automatically canceled.

To upload your documents, please follow these steps:

1. Log into the Western Union mobile app.
2. From the Menu, select History.
3. Choose a transfer and select Continue.
4. Upload the documents.

We usually verify your documents instantly, but it can sometimes take up to 30 minutes. We can contact you if we need more information.

If we’ve verified your identity once, you don’t have to submit your documents again. However, we might ask you to validate your email address, mobile number or other identity proof in some cases