Frequently Asked Questions

You can transfer money during the office hours of your selected agent. For more information please seek out a nearby agent.

You can easily find a nearby agent using our online locater or the WU app.

The maximum amount you can send will vary depending on the chosen agent, for more information please contact the agent directly.

Please see an agent for more information about transferring money.

Sending money through an agent is quick and easy, you just need to follow these steps:

1. Fill out the applicable form.
2. Show the cashier your official identification document.
3. Give the cash to the cashier and sign the receipt.

Please see an agent for more information about transferring money.

Take the following steps to find out if your money has been received:

1. Go to the “track transfer” tab at the top of any page on our website.
2. Type the sender’s name, the amount and the tracking number (MTCN).
3. Check the status of the transfer.

Establishments where you can send or receive money via Western Union are called agents. In Mexico there are more than 32,000 locations around the country which are divided among main supermarkets, convenience stores, pharmacies, pawn shops, banks and telegraph offices. We also have our own branches in Mexico City, Cancun, Cozumel and Los Cabos.

You will need to present one official piece of valid photo identification.