Frequently Asked Questions

Send money online
Can I send money online with Western Union? How do I complete my first online money transfer in Mexico? How do I pay for my online money transfer? View all questions →
Receive money
How are money transfers delivered to receivers? Does my receiver need to pay anything to receive the money? What documents will I need to pick up money in Mexico? View all questions →
Consumer Protection
What steps does Western Union take to prevent fraud? Are my personal details safe with Western Union? What can I do to protect myself from fraud while sending money? View all questions →
track a money transfer status
How can I track my transfer? What is a tracking number (MTCN)? How do I cancel my transfer and get a refund? View all questions →
Identity verification
Why do I need to verify my identity? How can I verify my identity online? I don’t have my documents handy. Can I upload them later? View all questions →
Registration and profile management
Why do I have to register with Western Union? Does it cost anything to register for online services in Mexico? How do I register online in the Western Union®? View all questions →
Western Union® mobile app
How do I download the Western Union® app? What services can I access with the Western Union® app? How can I send money using the Western Union® app? View all questions →
Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →
Send Money
When can I send money? How do I find a Western Union agent? What is the maximum that I can send through an agent? View all questions →
Help with transfers
Why does the status of my money transfer say pending? How can I find out if the money transfer I made has been paid out? Canceling unpaid online transfers View all questions →