You can find the answers to many of your questions below.
But if you still need to know more, do not hesitate to contact us.
You can send money online from westernunion.com. After you’ve chosen your destination country, you’ll see the types of services available.
Follow our step-by-step guide to learn how to send money online.
Before you register, make sure you have a USD bank account created in the Maldives with online access. Once you have online access to your bank account in the Maldives, you can register and start your first money transfer online right away.
To complete your first money transfer, please follow these steps:
If you have any questions while registering your profile, please call Westernunion.com Customer Care at +960 333 2777 or send an email to wu@villatravels.com
You can verify your profile by visiting an agent location along with the same ID used when creating your profile.
If you have any questions while registering your profile, please call Westernunion.com Customer Care at +960 333 2777 or send an email to wu@villatravels.com
You can see all the countries you can send money online from westernunion.com. If you prefer to send money directly to a bank account, you can find the list of countries online.
You can pay for your online money transfer via bank transfer only.
For more details, please call Westernunion.com Customer Care at +960 333 2777 or send an email to wu@villatravels.com
You can send up to 3000 USD per transfer.
Your online receipt will show whether your transfer has been approved. When the transfer is complete, you’ll get a SMS with your money tracking control number (MTCN).
An online money transfer can only be cancelled if it has not been paid out to the receiver in the destination country. You can cancel the transfer if its status is not shown as CANCELED or DELIVERED online. You can check the status of your transfer here.
Note that you can get a full refund if you cancelled the transfer before it’s paid out to the receiver.
Your receipt will be available online. You can also see the details of all your transfers in your profile section on westernunion.com.
The Money Transfer Control Number (MTCN) is a unique number assigned to your transfer.
Your receiver will need this number when they pick up their money, and it can also be used to track your transfer.
Before you make the payment, make sure you have a USD bank account created in the Maldives with internet banking access.
1. Login to your bank via internet banking and add Island Financial’s SBI Maldives/ Bank of Maldives account as a beneficiary.
2. Once the beneficiary is added, you will have to add the receiver’s name, amount to be sent and the payment reference number, received when you initiated the money transfer on westernunion.com
The payment reference number is important to identify the transfer and sender. You will receive it when you initiate the money transfer on westernunion.com. The payment reference number will have to be added in the Remarks/Narration field while sending money online to the agent’s bank account in the Maldives.
Anyone who needs to send or receive money quickly uses Western Union. These include people supporting friends or relatives abroad and travelers who need to make fast, international transfers.
Western Union agents are our representatives in the different countries you send or receive money, they may be banks, post offices, supermarkets, grocery stores, check cashers, mailbox centers, drug stores, travel agencies, depots, airports, train and bus stations, currency exchange offices and other retailers.
Finding an agent location in the Maldives is easy, just use our online agent locator tool.
Once you get to our agent location, you will be asked to provide the following:
After presenting all that information you can give the agent the total amount including the applicable service fees and tax. Your money then will be available in minutes to your receiver after the transfer is completed.
If you’re a resident of the Maldives, you need to present any official government-issued ID such as: a valid passport, driver’s license or national ID card.
If you’re not a resident of the Maldives, you need to present any official government-issued ID such as: passport with a valid visa.
Acceptable IDs are subject to the banking laws and regulations of the Maldives.
You can send up to 3000 USD per transfer.
Money transfers will generally be paid in cash. After you’ve chosen your destination country, you may ask the agent for the types of services available to you.
Other restrictions may apply. To know more about you can call Westernunion.com Customer Care at +960 333 2777 or send an email to wu@villatravels.com
You can check your transfer status online. All you need is the sender’s or receiver’s name and the tracking number (MTCN) printed on the receipt.
Each agent location determines its own hours of operation. Some have extended hours and are open during weekends.
Find a nearby agent location with our agent locator tool to know more about their operating hours.
If you’re a resident of the Maldives, you need to present any official government-issued ID such as: a valid passport, driver’s license or national ID card.
If you’re not a resident of the Maldives, you need to present any official government-issued ID such as: a passport with a valid work or special visa.
Acceptable IDs are subject to the banking laws and regulations of the Maldives.
You can track your transfer online at westernunion.com. Type in the sender’s name and tracking number (MTCN). We will then update you on the status of your money transfer.
You can also call Westernunion.com Customer Care at +960 333 2777 or send an email to wu@villatravels.com
You can pick up the money at any agent location. You’ll need to provide the following information:
Acceptable IDs are also required.
For more information, visit the nearest agent location, or call Westernunion.com Customer Care at +960 333 2777 or send an email to wu@villatravels.com
Money transfers will generally be paid in cash. Other restrictions may apply.
For more information, visit your nearest agent location, you can also call Westernunion.com Customer Care at +960 333 2777 or send an email to wu@villatravels.com
All fees are paid by the sender.
Registration is required for most of our services. When you visit westernunion.com for the first time you’ll need to complete the profile registration form and follow these steps:
1. Enter your phone number. You will instantly receive a confirmation code on your mobile phone.
2. Fill in the online registration form with the following information:
3. Once you have successfully registered online, you will be asked to accept the Terms and Conditions for our online services.
4. After your profile is created, you will need to go through a one-time verification in person at one of the agent locations with your government-issued ID.
If you have any questions while registering, call Westernunion.com Customer Care at +960 333 2777 or send an email to wu@villatravels.com
No, it’s free to register.
Anyone who meets the following conditions can use our online services:
Registration with a valid ID and phone number is possible only once.
You can change or update your Western Union profile information from the “Profile overview” tab after you log in.
If you want to change your mobile number, a notification SMS will be sent to your new number once you update it.
If you have any questions about your profile update, please call Westernunion.com Customer Care at +960 333 2777 or send an email to wu@villatravels.com
Your User ID is your phone number.
If you forgot your password, you can click on Forgot password option and a new password will be sent to your email. If you repeatedly entered incorrect details or your profile is locked, please try log in to your profile after 30 minutes. You can also contact Westernunion.com Customer Care at +960 333 2777 or send an email to wu@villatravels.com
You can change your password on the profile overview page after you log in. Please select “Edit profile” from the right-side menu and change your password.
For online registration, you can use only one phone number.
If you have any questions please call Westernunion.com Customer Care at +960 333 2777 or send an email to wu@villatravels.com
You can delete your online profile by contacting Westernunion.com Customer Care at +960 333 2777 or send an email to wu@villatravels.com
Western Union values its business and takes pride in delivering your funds in the quickest and most reliable way possible. However, it is important that you protect yourself from fraudsters who are out to get your money.
Below are some frequently asked questions about fraud. For more information, please visit the Fraud awareness section.
Yes. Only use Western Union to send money to friends and family. Never send money to someone you have not met in person. Scammers sometimes encourage people to transfer money. Do not transfer money to anyone who asks you to send them money:
If you transfer money, the person you’re sending it to gets the money quickly. After the money is paid, Western Union may not be able to give you a refund, even if you are the victim of fraud, except under limited circumstances.
If you receive an email from anyone claiming to be from Western Union and you are unsure about it, do not click on any links in the mail. This may be a “phishing” attempt to acquire sensitive information from you. Instead, immediately call Westernunion.com Customer Care at +960 333 2777 or send an email to wu@villatravels.com
Western Union will never send you e-mails to ask for your user ID, password, or credit card details.
You should immediately visit our agent location for assistance with a transaction that you believe was sent for fraud. You should also file a report with your local law enforcement.
You should also contact your government’s Office of Consumer Affairs and police station if you are uncertain or suspicious of a telephone, mail, or e-mail solicitation.
Yes, before making your first online transfer, you will need to verify your identity.
Once you have successfully registered online, you will be asked to visit an agent location to verify your identity in-person.
After you present a valid government-issued ID at the agent location, you will receive a confirmation via SMS that your profile has been verified.
If you need to send money before your verification is completed, please visit an agent location.
Please present a valid identification document at our agent location during your verification process.
Acceptable ID documents for the Maldives residents are: passport, driver’s license or national ID card.
Acceptable ID documents for non-residents are: passport with a valid work or special visa.
You can verify your profile by visiting one of the following locations:
With the Start online and pay in-store service, you could get access to lower transfer fees than if you directly started the transfer at an agent location. This is how it works:
When you start a money transfer at wu.com, the exchange rate1 available at that time will be the one that’s locked in for 24 hours. You should visit a participating agent location within 24 hours to pay for the money transfer you started online in order to send money at the exchange rate you secured.
The Money Transfer Control Number (MTCN) is a unique code assigned to your transfer. When you start a money transfer online, you will receive the MTCN on your receipt at the agent location. Your receiver will need this number when they pick up their money, and it can also be used to track your transfer. Do not share this number with anyone other than your intended receiver.
When you start a transfer on wu.com and visit one of the participating agent locations to pay for your transfer, you save time and lock in the exchange rate for 24 hours so there is no change in the complete amount you pay for your transfer.
Find all countries you can send money to at wu.com.
You can pay for your Start online and pay in-store transfer at any of the participating agent locations.
You will be asked to provide the following documents to complete the transfer:
Your following details will also be verified at the agent location:
Once you finish filling in the details for your transfer online, a confirmation screen will pop up right away. After you visit a participating agent location and pay for your transfer, you will be given a receipt with the tracking number (MTCN) and the money will be sent.
You can only cancel a Start online and pay in-store transfer if the money has not been collected by the receiver in the destination country, or if the transfer is automatically cancelled after no payment has been received within 24 hours.
Yes, you’ll get a receipt at the agent location after the transfer is completed. Please note a separate tax receipt will be provided at the agent location.
1 Local restrictions in some countries, allow exchange rates to be fixed only when collected.