Frequently Asked Questions

Send money online
How do I send money online with Western Union? How do I complete my first money transfer online in the Maldives? How can I verify my profile? View all questions →
Send money in person
Who uses Western Union money transfer services? Who are Western Union® agents? How can I find a Western Union® agent location in the Maldives? View all questions →
Receive money
What documents can I use to pick up money in the Maldives? How do I know if my money transfer has been received? How do I pick up a money transfer? View all questions →
Registration
How do I register online on westerunion.com in the Maldives? Does it cost anything to register for online services in the Maldives? Who can register and send money online from the Maldives? View all questions →
Consumer protection
Are there common fraud scenarios that I should be aware of and things I shouldn’t send my money for? Someone claiming to be from Western Union e-mailed me. What should I do? What can I do if I suspect fraud or am a victim of fraud? View all questions →
Identification process
Does Western Union need to confirm my identity? How long will it take to confirm my identity? How do I provide my identification document? View all questions →
Start online, pay in-store
How does Start online and pay in-store service work? How can I lock the price of the transfer at wu.com? What is a Money Transfer Control Number (MTCN)? View all questions →
Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →
Identity verification
Does Western Union need to confirm my identity? How can I verify my profile? Which branches can verify my profile in the Maldives? View all questions →
Registration and profile settings
How can I change or update my Western Union profile? How do I register online on westerunion.com in the Maldives? Does it cost anything to register for online services in the Maldives? View all questions →
Help with transfers
How can I cancel an online money transfer after it was sent? How can I know the status of my money transfer? View all questions →