Frequently Asked Questions

Registration is required for most of our services. When you visit westernunion.com for the first time you’ll need to complete the profile registration form and follow these steps:

1. Enter your phone number. You will instantly receive a confirmation code on your mobile phone.

2. Fill in the online registration form with the following information:

• Full name
• Permanent address
• Phone number
• Email address
• Date and country of birth
• Occupation
• Resident/ non-resident, nationality
• Your government-issued ID type
• ID expiration date and number

3. Once you have successfully registered online, you will be asked to accept the Terms and Conditions for our online services.

4. After your profile is created, you will need to go through a one-time verification in person at one of the agent locations with your government-issued ID.

If you have any questions while registering, call Westernunion.com Customer Care at +960 333 2777 or send an email to wu@villatravels.com

No, it’s free to register.

Anyone who meets the following conditions can use our online services:

• Residents must have a valid passport, driver’s license or national ID card. Non-residents must have a passport with a valid work or special visa.
• Must be of at least 18 years old.
• Must accept the Terms and Conditions of using this service.
• Must have a valid phone number.
• Must have a Maldives issued USD bank account.

Registration with a valid ID and phone number is possible only once.

You can change or update your Western Union profile information from the “Profile overview” tab after you log in.

If you want to change your mobile number, a notification SMS will be sent to your new number once you update it.

If you have any questions about your profile update, please call Westernunion.com Customer Care at +960 333 2777 or send an email to wu@villatravels.com

Your User ID is your phone number.

If you forgot your password, you can click on Forgot password option and a new password will be sent to your email. If you repeatedly entered incorrect details or your profile is locked, please try log in to your profile after 30 minutes. You can also contact Westernunion.com Customer Care at +960 333 2777 or send an email to wu@villatravels.com

You can change your password on the profile overview page after you log in. Please select “Edit profile” from the right-side menu and change your password.

For online registration, you can use only one phone number.

If you have any questions please call Westernunion.com Customer Care at +960 333 2777 or send an email to wu@villatravels.com

You can delete your online profile by contacting Westernunion.com Customer Care at +960 333 2777 or send an email to wu@villatravels.com