Frequently Asked Questions

You can send money online from westernunion.com. After you’ve chosen your destination country, you’ll see the types of services available.

Follow our step-by-step guide to learn how to send money online.

Before you register, make sure you have a USD bank account created in the Maldives with online access. Once you have online access to your bank account in the Maldives, you can register and start your first money transfer online right away.

To complete your first money transfer, please follow these steps:

1. Login or Register;
2. Select destination country.
3. Select the sending method.
4. Add or select your receiver.
5. Select a payout method.
6. Read information about how to protect yourself from fraud.
7. Review your transfer data and accept our terms and conditions of the service.

If you have any questions while registering your profile, please call Westernunion.com Customer Care at +960 333 2777 or send an email to wu@villatravels.com

You can verify your profile by visiting an agent location along with the same ID used when creating your profile.

If you have any questions while registering your profile, please call Westernunion.com Customer Care at +960 333 2777 or send an email to wu@villatravels.com

You can see all the countries you can send money online from  westernunion.com. If you prefer to send money directly to a bank account, you can find the list of  countries online.

You can pay for your online money transfer via bank transfer only.

For more details, please call Westernunion.com Customer Care at +960 333 2777 or send an email to wu@villatravels.com

You can send up to 3000 USD per transfer.

Your online receipt will show whether your transfer has been approved. When the transfer is complete, you’ll get a SMS with your money tracking control number (MTCN).

An online money transfer can only be cancelled if it has not been paid out to the receiver in the destination country. You can cancel the transfer if its status is not shown as CANCELED or DELIVERED online. You can check the status of your transfer here.

Note that you can get a full refund if you cancelled the transfer before it’s paid out to the receiver.

Your receipt will be available online. You can also see the details of all your transfers in your profile section on westernunion.com.

The Money Transfer Control Number (MTCN) is a unique number assigned to your transfer.

Your receiver will need this number when they pick up their money, and it can also be used to track your transfer.

Before you make the payment, make sure you have a USD bank account created in the Maldives with internet banking access.

1. Login to your bank via internet banking and add Island Financial’s SBI Maldives/ Bank of Maldives account as a beneficiary.

2. Once the beneficiary is added, you will have to add the receiver’s name, amount to be sent and the payment reference number, received when you initiated the money transfer on westernunion.com

The payment reference number is important to identify the transfer and sender. You will receive it when you initiate the money transfer on westernunion.com. The payment reference number will have to be added in the Remarks/Narration field while sending money online to the agent’s bank account in the Maldives.