Frequently Asked Questions

With the Start online and pay in-store service, you could get access to lower transfer fees than if you directly started the transfer at an agent location. This is how it works:

• Go to wu.com
• Register and create an online profile
• Start a money transfer online
• Choose Pay in cash as the payment method
• A receipt will be generated, which will be valid for 24 hours
• Visit a participating agent location and pay for the transfer
• A tracking number (MTCN) will be generated, which you will be able to share with your receiver

When you start a money transfer at wu.com, the exchange rate available at that time will be the one that’s locked in for 24 hours. You should visit a participating agent location within 24 hours to pay for the money transfer you started online in order to send money at the exchange rate you secured.

The Money Transfer Control Number (MTCN) is a unique code assigned to your transfer. When you start a money transfer online, you will receive the MTCN on your receipt at the agent location. Your receiver will need this number when they pick up their money, and it can also be used to track your transfer. Do not share this number with anyone other than your intended receiver.

When you start a transfer on wu.com and visit one of the participating agent locations to pay for your transfer, you save time and lock in the exchange rate for 24 hours so there is no change in the complete amount you pay for your transfer.

Find all countries you can send money to at wu.com.

You can pay for your Start online and pay in-store transfer at any of the participating agent locations.

You will be asked to provide the following documents to complete the transfer:

• Your mobile phone number
• The same government-issued ID you used to create your online profile
• The complete amount plus the applicable fees

Your following details will also be verified at the agent location:

• Full name
• ID Number
• ID Type
• Date of birth
• Country of birth
• Nationality
• Purpose of Transfer

Once you finish filling in the details for your transfer online, a confirmation screen will pop up right away. After you visit a participating agent location and pay for your transfer, you will be given a receipt with the tracking number (MTCN) and the money will be sent.

You can only cancel a Start online and pay in-store transfer if the money has not been collected by the receiver in the destination country, or if the transfer is automatically cancelled after no payment has been received within 24 hours.

Yes, you’ll get a receipt at the agent location after the transfer is completed. Please note a separate tax receipt will be provided at the agent location.