Frequently Asked Questions

Identity verification

Does Western Union need to confirm my identity?

Yes, before making your first online transfer, you will need to verify your identity.

Once you have successfully registered online, you will be asked to visit an agent location to verify your identity in-person.

How can I verify my profile?

You can verify your profile by visiting an agent location along with the same ID used when creating your profile.

If you have any questions while registering your profile, please call Westernunion.com Customer Care at  960 333 2777 or send an email to wu@villatravels.com.

Which branches can verify my profile in the Maldives?

You can verify your profile by visiting one of the following locations:

  1. Island Financials Pvt. Limited, H Regina, 41 Majedhee Magu, Male – 20041
  2. Island Financials Pvt. Limited, HMD 102, Huvandhumaa Hingun, Hulhumale – 23054

How do I provide my identification document?

Please present a valid identification document at our agent location during your verification process.

Acceptable ID documents for the Maldives residents are: passport, driver’s license or national ID card.

Acceptable ID documents for non-residents are:  passport with a valid work or special visa.

How long will it take to confirm my identity?

After you present a valid government-issued ID at the agent location, you will receive a confirmation via SMS that your profile has been verified.

If you need to send money before your verification is completed, please visit an agent location.