Frequently Asked Questions

Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →
Western Union® rewards loyalty program
What is the Western Union Rewards program? How can I register for the Western Union Rewards loyalty program? What are the benefits of Western Union Rewards program? View all questions →
Western Union® agent locations
What are Western Union agent locations? How can I find a nearby Western Union agent location? How do I send money from a Western Union agent location? View all questions →
Consumer protection
Introduction Are there common fraud scenarios that I should be aware of and things I shouldn’t send my money for? Someone claiming to be from Western Union emailed me. What should I do? View all questions →
Identification process
Does Western Union need to confirm my identity? What do I do if I forgot my User ID, log in password or my profile is locked? What do I do if I want to change my log in details, password, or email address? View all questions →
Registration
Do I need to register to send money online? Is there a charge to register on the Western Union website? What do I need to register and send money online through Western Union? View all questions →
WU® mobile app – Kuwait
Get the free app now Does Western Union Kuwait have a mobile app? What services can I access with the mobile app in Kuwait? View all questions →
Receive money
How do I collect my money? How do I know if my money transfer has been received? How do I pick up a money transfer? View all questions →
Send money in person
Who uses Western Union money transfer services? Who are Western Union agents in Kuwait? How can I find a Western Union agent location in Kuwait? View all questions →
Send money to a bank account from kuwait
Can I send money directly to a bank account? In which countries can I send money directly to my receiver’s bank account? How do I send money to a bank account from Kuwait? View all questions →
Covid-19
Introduction Is Western Union open for business? I cannot pick up my money transfer because no agent locations are open due to COVID-19 View all questions →
Send money online
How do I send money online? How soon is my money available for pickup when I send it online? Where can I send money online? View all questions →
Western Union® rewards program
I’m trying to log in to My WU® website to check my balance or redeem a reward and I’m a getting ‘multiple matches’ error message. What can I do? How do I redeem Western Union reward points? Can I still redeem Western Union reward points? View all questions →
Registration and profile settings
How many times can I register? Do I need to register to send money online? How can I change or update my Western Union profile? View all questions →