Western Union values it’s business and takes pride in delivering your funds in the quickest and most reliable way possible. However, it is important that you protect yourself from fraudsters who are out to get your money.
Always make sure you know who you are sending money to. If you're purchasing goods or services through a Service Provider's remittance services powered by Western Union, it's your responsibility to verify the legitimacy of the seller. Western Union is not responsible for the quality or non-receipt of any goods or services.
Below are some frequently asked questions about fraud. For more information, please visit the Fraud awareness section in Western Union Web site.
Yes. Only use Western Union to send money to friends and family. Never send money to someone you have not met in person. Scammers sometimes encourage people to transfer money. Do not transfer money to anyone who asks you to send them money:
If you transfer money, the person you’re sending it to gets the money quickly. After the money is paid, Western Union may not be able to give you a refund, even if you are the victim of fraud, except under limited circumstances.
If you receive an email from anyone claiming to be from Western Union and you are unsure about it, do not click on any links in the mail. This may be a "phishing" attempt to acquire sensitive information from you. Instead, immediately forward the suspicious mail to firstname.lastname@example.org. Western Union will never send you e-mails to ask for your user ID, password or credit card details.
The 'Test Question' feature is designed for emergency situations where the receiver still needs to provide proper identification. It should never be used as additional security or to delay payment. In many places, we'll pay the receiver whenever the receiver shows proper identification, even if he/she does not know the answer to the question. Test question is not available for payout in Kuwait.
Western Union does not offer escrow or buyer protection. To help protect yourself from fraud, never send money to someone you don’t know. If you suspect you may have been the victim of fraud using Western Union, contact us immediately at WESTERNUNION.COM Customer Service Center toll number 18 777 81, within Kuwait, 24/7.
For online auctions, examine feedback about the seller carefully and know the warning signs associated with fraudulent auction sales. Most online auction sites have safety guidelines or FAQs that can help you identify potentially fraudulent sales. Be wary if the seller is using a free email address or insists on accepting only one form of payment. Report any suspicious activity and file non-delivery of goods complaints with the auction site through which you purchased the item.
Remember that Western Union never acts as a guarantor of an auction buyer or seller's performance.
Remember, if it seems too-good-to-be-true, it probably is.
No. Remember, to protect yourself, never send money to someone you don't know. If you think you've been scammed, contact us immediately at WESTERNUNION.COM Customer Service Center toll free number number 18 777 81, within Kuwait, 24/7.