Western Union continues to monitor the COVID-19 (coronavirus) developments closely. Our primary concern is the safety of our customers and employees, as well as the well-being of those impacted. Here, you can find answers to questions that you might have about how our services may change during this time. We will keep this information updated as the situation develops.
Please note that our agent locations in areas with a high concentration of COVID-19 outbreaks may close their businesses temporarily or may have updated operating hours. Be sure to check our agent locator for current hours of operation. You should also consider calling before visiting to confirm availability of services and open hours.
Your transfer will be available for 30 days. After this time, your sender will have to contact Customer Care to restart the transfer or cancel the transfer for refund.
For security reasons, only the designated receiver can pick up a transfer. However, you can ask your sender to contact Customer Care to cancel that transfer and start a new one. Your sender can then transfer money online directly to a bank account or a mobile wallet, if available.
Please be aware of the risk of fraud and phishing, especially during this time, and take extra caution when sending money:
We have no reason to believe that banknotes are more likely to spread viruses such as coronavirus than any other surface. The guidance from the World Health Organization remains that basic hygiene is the best possible defense against coronavirus.
Our goal is to keep our digital and retail services operational across the world, while abiding by local regulations and guidelines.
We are constantly improving our services, for example by adding new ways to speed up the ID verification process and offering a home delivery feature in some countries.
Given the ever-changing situation, we recommend those experiencing local restrictions due to COVID-19 visit westernunion.com or use our mobile app to send transfers for payout directly to a bank account or a digital wallet. This service is currently available in more than 100 countries.
If you need to get in touch with Western Union, don’t hesitate to contact our Customer Care