Frequently Asked Questions

This occurs when you are using a non-unique lookup criteria such as a phone number (together with your last name). It’s possible that you have unintentionally:

• Registered more than once with the same phone number
• Provided an incorrect phone number
• Provided a phone number that was somebody else’s

On our website and app:

1. Log in to your Western Union profile.
2. Go to Menu and select Rewards.
3. Select Redeem points.
4. Select Yes in the popup.
5. Select Use reward.

The discount will be automatically applied to your next transfer fee.

Via the rewards portal:

1. Log in to your profile and go to Western Union Rewards.
2. Go to the Rewards section to view your reward options.
3. Choose your reward and select Use reward.

The discount will be applied automatically to your next transfer fee.

You can use your Western Union reward points till they expire as per Western Union Rewards terms and conditions.

Yes, you can continue to redeem your Western Union reward points until their expiry.

Earning reward points is currently disabled in the program. If you are a Western Union Rewards member, we will notify you about our new rewards program.

Western Union Rewards is a free loyalty program from Western Union. You can register on westernunion.com or our mobile app.

Earning reward points is currently disabled in the program. If you are a Western Union Rewards member, we will notify you about our new rewards program.

You can register for the My WU^® loyalty program in 2 ways:

• By clicking the “Enroll in My WU^® program” box during your registration for online transfers on www.wu.com.
• At cash counter while sending money from our agent locations.

Western Union is working hard to merge matching or duplicate profiles and reconcile point balances, contacts, etc. For a smooth experience, members are invited to merge their duplicate accounts (by calling our Customer Care at 22-022-533) and update their main profile for the balance and reward redemption features to work as expected.

You should double check the data that you are using to log in (i.e. last name My WU^® number, or last name email) and make sure it matches the latest information that you have provided to Western Union. If you can’t validate or are unsure of the information provided to Western Union, you can call our Customer Care at 22-022-533 to retrieve or update the relevant data points, including your My WU^® number, email address, and phone number. Using your My WU^® number or email address (together with your last name) is the most reliable way to check your balance and/or redeem rewards.

You can find your My WU number:

• On your My WU^® profile page
• Printed on the receipt of the transfer you registered to the program with
• On the last transfer receipt (assuming your profile was used to make the transfer)

By contacting Customer Care at 22-022-533 or by logging in to your My WU^® profile. It’s important for you to know your My WU^® number and keep it handy so that you can leverage the benefits of the program.

• Transfer fee discounts on qualifying money transfers.
• Special promotions on money transfers.

Learn more about Western Union Rewards program.