Frequently Asked Questions

FAQ / Receive money

Receive money

How do I collect my money?

Currently it is not possible to receive money online. See other options on the receive money page.

How do I know if my money transfer has been received?

Simply check the status of your money transfer. You will need to type in the sender’s name and the tracking number (MTCN) or call our Customer Care toll free number at 18 777 81.

How do I pick up a money transfer?

You can pick up your money at any Western Union agent location. You’ll need to provide the following information:

  • The tracking number (MTCN)
  • The expected amount
  • The sender’s full name
  • The sender’s country

Acceptable ID documents are also required

Some restrictions may apply.

What are acceptable documents for picking up money in Kuwait?

Individuals must present their valid Kuwait Civil ID to pick up money at a Western Union agent location. Acceptability of IDs is subject to the Central Bank of Kuwait rules and regulations.

How much does it cost to receive money?

All fees are paid by the sender. Receiving money is free of charge.

Can’t find what you are looking for?

If you need to get in touch with Western Union, don’t hesitate to contact our Customer Care