Frequently Asked Questions

FAQ / Registration


Do I need to register to send money online?

Yes, to send money you need to be registered. Once you have successfully registered on, you will need to verify your profile. Please note that you can choose between the following verification methods:

After your profile is verified, you can start using Western Union online money transfer services immediately.

Is there a charge to register on the Western Union website?

No, it’s free of charge.

What do I need to register and send money online through Western Union?

Anyone who meets the following requirements can register with Western Union and use the international money transfer service.

  • Must have a valid Kuwait Civil ID.
  • Must be at least 18 years old on the date of application.
  • Must accept our Western Union Terms and Conditions.
  • Must have a valid email address.
  • Must have a valid Kuwait-issued debit card and reside in Kuwait.
How many times can I register?

Registration with a valid ID and a phone number is possible only once.

How can I change or update my Western Union profile?

You can change or update your Western Union Profile information from the “Profile overview” tab after you log in to

After your identity is verified, you cannot change your name, last name, date of birth, nationality, and ID number. If you wish to change this information after your identity is verified, please contact Western Union Customer Care number at 18 777 81 or send an email to

Can’t find what you are looking for?

If you need to get in touch with Western Union, don’t hesitate to contact our Customer Care