Cash pickup
Bank account
More than 200 agent locations1 in Japan.
Visit a Western Union agent location.
Provide your sender’s details, including the Money Transfer Control Number (MTCN).
You will need to submit both the identity verification document and Individual Number verification document as instructed below. If you submit your Individual Number Card (個人番号カード) as your identity verification, you do not need Individual Number verification document.
For Japanese nationals:
For Foreign national migrants:
Get your money once your details have been verified.
Receive money transfers via your bank account.
Provide your sender with these details:
Your bank account details2
– Your name as per bank records
– Bank name
– Account number
– Bank code
The purpose of transfer
Your address and mobile number
Track your transfer using your Money Transfer Control Number (MTCN). You’ll know instantly if the money is on its way or if it’s already available for pickup.
We’re in 200+ countries and territories
We’ve been moving money for over 145 years
We’ve served 150 million customers and counting
Visit our FAQs or just get in touch. Our Customer Care is just a call away.
English: 24/7
Japanese: 9 am to 10 pm, daily
0034 800 400 733 (Toll-Free from Japan)
+61 2 9226 9554 (From overseas)
1 Network data as of June 30, 2019.
2 Please use care when providing bank account information. Funds will be paid into the bank account corresponding to the account number you provide. The receiver’s account must be a local currency payout account.
