Receive money your way in Japan

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Choose how you want to receive money

Cash pickup

Bank account

More than 200 agent locations¹ in Japan.

Visit a Western Union agent location.
Provide your sender’s details, including the Money Transfer Control Number (MTCN).
You will need to submit both the identity verification document and Individual Number verification document as instructed below. If you submit your Individual Number Card (個人番号カード) as your identity verification, you do not need Individual Number verification document.
For Japanese nationals:
- Identity verification documents: Japanese passport (please produce address verification documents additionally), driver’s license, Individual Number Card (個人番号カード)
- Individual number verification documents: Individual Number Card (個人番号カード) or Juminhyo with Individual Number (within 6 months from the date of issue)
For Foreign national migrants:
- Identity verification document: Residence card
- Individual number verification documents: Individual Number Card (個人番号カード) or Juminhyo with Individual Number (within 6 months from the date of issue)
Get your money once your details have been verified.

Find a location

Receive money transfers via your bank account.

Provide your sender with these details:
Your bank account details²
– Your name as per bank records
– Bank name
– Account number
– Bank code
The purpose of transfer
Your address and mobile number

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Need to know when you will receive the money transfer?

Track your transfer using your Money Transfer Control Number (MTCN). You’ll know instantly if the money is on its way or if it’s already available for pickup.

Track a transfer

Last year, our customers made 268 million transfers

Worldwide

We’re in 200+ countries and territories

Reliable

We’ve been moving money for over 145 years

150M+

We’ve served 150 million customers and counting

Need help?

Visit our FAQs or just get in touch. Our Customer Care is just a call away.

English: 24/7
Japanese: 9 am to 10 pm, daily

0034 800 400 733 (Toll-Free from Japan)
+61 2 9226 9554 (From overseas)

Go to FAQs

¹ Network data as of June 30, 2019.

² Please use care when providing bank account information. Funds will be paid into the bank account corresponding to the account number you provide. The receiver’s account must be a local currency payout account.