You can find the answers to many of your questions below.
But if you still want to know more, please call our Westernunion.com Customer Care at 0120-961-623 or +61-2-9226-9554 if calling from overseas.
My Number is collected for tax purposes and in accordance with tax regulations. This information needs to be collected and verified only once, before your first online money transfer can be completed, and will be stored in accordance with the Personal Data Protection Act.
If you are a Japanese resident, your My Number card is accepted as a valid document for ID verification.
You can send money for a cash pickup in more than 200 countries and territories, and even directly to your receiver’s bank account if the service is available. You can also transfer money to mobile wallets (eWallets) in select countries.
However, under the Foreign Exchange Law, money transfer to North Korea or any North Korean nationals overseas, is prohibited.
You can pay for your money transfer online through your personal internet banking account, or at an ATM.
For more details, please call Westernunion.com Customer Care at 0120-961-623 or +61-2-9226-9554 if calling from overseas. You can also send an email to JapanEnglish.customer@westernunion.com for support in English, or to Japan.Customer@westernunion.com for support in Japanese.
You will receive an email confirmation with your money tracking control number (MTCN). If the identity verification fails, your transfer will be canceled, and you will be notified as well.
An online money transfer can only be canceled if it has not been collected by the receiver in the destination country.
If you wish to cancel your money transfer, please call Westernunion.com Customer Care at 0120-961-623 or +61-2-9226-9554 if calling from overseas. You can also send an email to JapanEnglish.customer@westernunion.com for support in English, or to Japan.Customer@westernunion.com for support in Japanese.
Yes, a receipt will be sent to your email after the transfer is completed. You can also see the details of all your transfers under History in the Western Union app or on wu.com.
The Money Transfer Control Number (MTCN) is a unique number assigned to your transfer.
Your receiver will need this number when they pick up their money, and it can also be used to track your transfer.
You can request your transfer to be canceled and seek a refund if something goes wrong, or you change your mind or if the transfer could not be completed.
Please note that the transfer fee will not be refunded to you if the cancellation request is made by you. Cancellation fees will not be levied if the funds are not paid out to the receiver.
You will need to contact us to cancel your transfer within 14 days of making a transfer.
Call our Customer Care at 0120-961-623 (from Japan), +61-2-9226-9554 (from overseas), available in English and Tagalog 24/7 and Japanese and Chinese 9 am to 10 pm daily.
Please keep your MTCN handy when you call us.
You can also email us at JapanEnglish.customer@westernunion.com or japan.customer@westernunion.com
A refund can be processed only if the money is not picked up by the receiver at a participating agent location or deposited into the receiver’s bank account.
For more information visit https://www.westernunion.com/jp/en/legal/terms-conditions-digital.html
After you have canceled your money transfer with a Customer Care representative, you will need to find your nearest participating agent location.
Refund to bank account is now available in Japan & please contact our customer care for it
Find your nearest agent location for one of the agents listed below in the Agent Locator.
| Agent | Adress | City | Prefecture |
| QS Remit HQ Yoshizuka | High Court A 1 29 21 Chiyo Hakata-ku | Fukuoka | Fukuoka |
| Indian Restaurant Ganesha Ghar | Hyogo Kobe Chuo Ward Kitano Cho 3 Chome 2 4 Anirudh Mansion 1F | Kobe | Hyogo |
| Asia Kensyo Inc | 2nd Floor Sanno Height 10 6 Sanno Cho | Morioka | Iwate |
| Yen & Dollar Morioka KAWATOKU | 5th Floor Kawatoku 1-10-1 Saien | Morioka | Iwate |
| Fukutomicho Kys Shop | 38, Fukutomicho Nakadori Naka-ku | Yokohama | Kanagawa |
| Wang Fujing Corporation | Yamashitacho 92 3 Naka-ku Yokohama | Yokohama | Kanagawa |
| Sartaj Foods Head Office | 2-10-23, Koda | Ikeda | Osaka |
| BIG5 | 1 27 21, Nishikoiwa | Edogawa | Tokyo |
| Fun Travel | 707 Daiya Heights 7-15-13 Roppongi Minato-ku Tokyo 106003207 | Minato | Tokyo |
| N&P Japan Co Ltd QS Remit | 2F Kaneko Heights 2-20-2 Hyakunin-Cho | Shinjuku | Tokyo |
| Very G | 5 25 4 101, Ueno | Taitou | Tokyo |
Visit the agent location during operation hours and carry with you a valid ID and MTCN to verify your identity and the refund amount.
It is advisable that you call the agent location before you visit to ensure that they have the required refund amount ready for you.
About UPI
Unified Payment Interface (UPI) is a payment method that allows you to instantly transfer money to a bank account in India.
Understanding UPI ID
UPI ID is a virtual payment address (VPA) that uniquely identifies one person. A UPI ID format is like an email ID: with the sign “@” in the middle. For example, your receiver’s UPI ID could be “receiver’s_name@bank_name” or “phone_number@bank_name.”
When sending with a UPI ID, you only need to have your receiver’s UPI ID. You do not need to ask receivers for their account number, account type, bank name, or IFSC code.
To receive the payment, the receiver needs to have their UPI ID linked to the bank enabled for international UPI remittance. Please see below the list of banks that support international UPI.
Current list of banks that support international UPI transfer
Below are the banks currently supported. More banks will be made available soon.
| •Abhyudaya Cooperative Bank Limited | •Janata Sahakari Bank Limited | •Airtel Payments Bank Limited | •Jana Small Finance Bank Limited |
| •Andhra Bank | •Karnataka Bank Limited | •The Andhra Pradesh State Cooperative Bank Limited | •Kalupur Commercial Cooperative Bank |
| •Andhra Pragathi Grameena Bank | •Kalyan Janata Sahakari Bank | •Andhra Pradesh Grameena Vikas Bank | •Kotak Mahindra Bank Limited |
| •Apna Sahakari Bank Limited | •Kerala Gramin Bank | •Bassein Catholic Cooperative Bank Limited | •The Karanataka State Cooperative Apex Bank Limited |
| •Bank Of Baroda | •Karnataka Vikas Grameena Bank | •Bandhan Bank Limited | •Laxmi Vilas Bank |
| •Dena Bank | •Bank Of Maharashtra | •Bank Of India | •Maharashtra Gramin Bank |
| •Central Bank Of India | •Mahanagar Cooperative Bank | •City Union Bank Limited | •The Mehsana Urban Cooperative Bank |
| •Canara Bank | •Oriental Bank of Commerce | •Corporation Bank | •G P Parsik Bank |
| •The Cosmos Co Operative Bank Limited | •Pragathi Krishna Gramin Bank | •Catholic Syrian Bank Limited | •Punjab And Sind Bank |
| •Development Bank of Singapore | •Punjab National Bank | •DCB Bank Limited | •Paytm Payments Bank Ltd |
| •Deustche Bank | •Ratnakar Bank Limited | •Deutsche Bank (Bij Alle Sepa-Transacties) | •Rajkot Nagrik Sahakari Bank Limited |
| •Dhanalakshmi Bank | •State Bank of India | •Equitas Small Finance Bank Limited | •Standard Chartered Bank |
| •Federal Bank | •South Indian Bank | •Fino Payments Bank | •The Surath Peoples Cooperative Bank Limited |
| •Fincare Small Finance Bank Ltd | •Saraswat Cooperative Bank Limited | •The Gujarat State Cooperative Bank Limited | •Suryoday Small Finance Bank Limited |
| •Hasti Coop Bank Ltd | •The Shamrao Vithal Cooperative Bank | •HSBC Bank | •Syndicate Bank |
| •IDBI Bank | •The Thane Bharat Sahakari Bank Limited | •ICICI Bank Limited | •TJSB Sahakari Bank Limited |
| •IDFC Bank Limited | •Tamilnad Mercantile Bank Limited | •Indian Bank | •The Tamil Nadu State Apex Cooperative Bank |
| •Indusind Bank | •Union Bank Of India | •Indian Overseas Bank | •UCO Bank |
| •India Post Payment Bank | •Ujjivan Small Finance Bank Limited | •Jammu And Kashmir Bank Limited | •Axis Bank |
| •Jio Payments Bank Limited | •The Varachha Cooperative Bank Limited | •Janakalyan Sahakari Bank Limited | •Vijaya Bank |
| •Karur Vysya Bank | •The Vishweshwar Sahakari Bank Limited | •Vasai Vikas Sahakari Bank Limited | •Yes Bank |
Send limits using UPI
Currently, you can send up to 200,000 INR per transfer.
Steps to send money using a UPI through Western Union
Western Union is the first money transfer service company to use a UPI transfer internationally.
1. Log in to your Western Union profile.
2. Choose India as your receiving country (you will need to know your receiver’s mailing address).
3. Choose to send using a bank pay out and use any payment method.
4. Choose UPI ID under the bank information section. You’ll be able to browse all the banks enabled for international UPI transfer.
5. Choose to send your transfer, and you’re all set. Generally, your transfer should be completed in minutes.
You can make up to 5 transfers to the same receiver on Alipay wallet within a 30-day period starting from the date of the first transfer. If it’s urgent, you can always choose a different payout method such as bank account or cash.
Anyone who needs to send or receive money quickly uses Western Union. These include people supporting friends or relatives abroad and travelers who need to make fast, international transfers.
Western Union agent locations are independent businesses that provide money transfer services to their customers on behalf of Western Union. They are our representatives in the different countries you need to send or receive money, they may be banks, post offices, supermarkets, grocery stores, check cashers, mailbox centers, drug stores, travel agencies, depots, airports, train and bus stations, currency exchange offices, and other retailers.
Finding an agent location in Japan is easy, just use our online agent locator tool.
You can visit an agent location directly to complete your money transfer in person. You will be asked to provide the following:
For Japanese nationals
– Japanese driving license.
– Passport (one of the below listed address verification documents is required). address verification document
– national tax, local tax, receipt of automobile tax (issued within six months)
– certificate of residence (issued within six months)
– certificate of registered seal (issued within six months).
– Individual Number Card (My Number card).
For foreign residents
– Valid Residence card.
For non-residents
– Passport.
You can also download the Western Union app from the App Store or the Google Play Store, and start a money transfer on the app and then complete it in person at an agent location.
Your money will be available in minutes to your receiver after the transfer is completed.
You will need to present any valid government-issued photo ID, such as:
For Japanese residents (one of the following valid identification documents is acceptable:
a) Individual My Number Card with photo
b) Japanese Driver’s License
c) Passport (one of the below listed address verification documents is required).
– national tax, local tax, receipt of automobile tax (issued within six months)
– certificate of residence (issued within six months)
– certificate of registered seal (issued within six months).
For foreign residents:
a) Valid Residence Card
For non-residents:
a) Passport of native country
Acceptable My Number documents include:
a) Individual Number Card (My Number Card)
b) Certificate of Residence with your Individual Number (My Number), issued within 6 months.
Non-residents do not require an Individual Number. They only need to provide another identification document.
The acceptable ID is stipulated by Act on Prevention of Transfer of Criminal Proceeds.
You will need to present any valid government-issued photo ID, such as:
For Japanese residents (one of the following valid identification documents is acceptable:
a) Individual My Number Card with photo
b) Japanese Driver’s License
c) Passport (one of the below listed address verification documents is required).
– national tax, local tax, receipt of automobile tax (issued within six months)
– certificate of residence (issued within six months)
– certificate of registered seal (issued within six months).
For foreign residents:
a) Valid Residence Card
For non-residents:
a) Passport of native country
Acceptable My Number documents include:
a) Individual Number Card (My Number Card)
b) Certificate of Residence with your Individual Number (My Number), issued within 6 months.
Non-residents do not require an Individual Number. They only need to provide another identification document.
The acceptable ID is stipulated by Act on Prevention of Transfer of Criminal Proceeds.
You can send up to 1,000,000 JPY at an agent location in Japan. However, for some transfers, you may have to provide additional information or documentation.
Money transfers can be paid in cash, directly into a receiver’s bank account, or into a mobile wallet (eWallet) in selected countries.
Other restrictions may apply. Please contact a Western Union agent to get more information about restrictions or you can call the Westernunion.com Customer Care at 0120-961-623 or +61-2-9226-9554 if calling from overseas. You can also send an email to JapanEnglish.customer@westernunion.com for support in English, or to Japan.Customer@westernunion.com for support in Japanese.
You can track your money transfer online. All you need is the sender’s name and the tracking number (MTCN – Money Transfer Control Number) printed on the receipt.
Each Western Union agent location determines its own operating hours. Some have extended hours and some open during weekends. You can check the operating hours of a Western Union agent before visiting.
For cash pickups you can visit any Western Union agent location. You will need to provide the following information:
Acceptable IDs are subject to the banking laws and regulations of Japan.
You can track your money transfer online. All you need is the sender’s name and the tracking number (MTCN – Money Transfer Control Number) printed on the receipt. We will also update you on the latest status of your money transfer.
You can also call the Westernunion.com Customer Care at 0120-961-623 or +61-2-9226-9554 if calling from overseas. You can also send an email to JapanEnglish.customer@westernunion.com for support in English, or to Japan.Customer@westernunion.com for support in Japanese.
Money transfers that are sent for a cash pickup are generally given in cash. Senders may also choose to send money directly to a receiver’s bank account or mobile wallet (eWallet) in selected countries.
Other restrictions may apply. Please contact a Western Union agent to get more information about restrictions or you can call the Westernunion.com Customer Care at 0120-961-623 or +61-2-9226-9554 if calling from overseas. Also you can send an email to JapanEnglish.customer@westernunion.com for support in English, or to Japan.Customer@westernunion.com for support in Japanese.
All fees are paid by the sender. The receiver pays no transfer fees.
Western Union values its business and takes pride in delivering your funds in the quickest and most reliable way possible. However, it is important that you protect yourself from fraudsters who are out to get your money.Below are some frequently asked questions about fraud. For more information, please visit the Fraud awareness section here.
Yes. Only use Western Union to send money to friends and family. Never send money to someone you have not met in person. Scammers sometimes encourage people to transfer money. Do not transfer money to anyone who asks you to send them money:
If you transfer money, the person you’re sending it to gets the money quickly. After the money is paid, Western Union may not be able to give you a refund, even if you are the victim of fraud, except under limited circumstances.
If you receive an email from anyone claiming to be from Western Union and you are unsure about it, do not click on any links in the mail. This may be a “phishing” attempt to acquire sensitive information from you. Instead, immediately please contact Western Union’s Customer Service Center number at 0120-961-623 or visit the nearest agent location.
Western Union will never send you emails to ask for your user ID, password, or credit card details.
In some countries, senders are asked to provide a ‘Test Question’ and its answer when they initiate the transfer. In cases where a ‘Test Question’ was provided by the sender, the receiver may be required to give the answer when picking up the funds. The ‘Test Question’ feature is designed for emergency situations where the receiver still needs to provide proper identification. It should never be used as additional security or to delay payment. In many places, we’ll pay the receiver whenever the receiver shows proper identification, even if he/she does not know the answer to the question. Test question is not available for payout in Japan.
The ‘Test Question’ feature is designed for emergency situations where the receiver still needs to provide proper identification. It should never be used as additional security or to delay payment. In many places, we’ll pay the receiver whenever the receiver shows proper identification, even if he/she does not know the answer to the question. Test question is not available for payout in Japan.
You should contact the Western Union Fraud Hotline at 01 2096 1623 immediately for assistance with a transfer that you believe was sent for fraud. You should also file a report with your local law enforcement.
You should also contact your government’s Office of Consumer Affairs and police station if you are uncertain or suspicious of a telephone, mail, or email solicitation.
Registration is free of charge.
Anyone who meets the following conditions can use our online services:
Registration with a valid identification document and an email address is possible only once.
You can change or update your Western Union profile information from the “Profile overview” tab after you log in on the Western Union app or www.westernunion.com.
After your identity is verified, you cannot change your first name, last name, date of birth, and nationality. If you require to change this information after your identity is verified, please call the Westernunion.com Customer Care at 0120-961-623 or +61-2-9226-9554 if calling from overseas. You can also send an email to JapanEnglish.customer@westernunion.com for support in English, or to Japan.Customer@westernunion.com for support in Japanese.
Your User ID is your email address.
If you forgot your password, you can click on “Forgot password” option and a new password will be sent to your email.
If you repeatedly entered incorrect details or your profile is locked, please try to log in to your profile after 30 minutes. You may also contact our Westernunion.com Customer Care at 0120-961-623 or +61-2-9226-9554 if calling from overseas. You can also send an email to JapanEnglish.customer@westernunion.com for support in English, or to Japan.Customer@westernunion.com for support in Japanese.
You can change your password on the “Profile overview” page after you log in. Select “Edit profile” from the menu on the right to change your password.
For online registration, you can use only one email address. After you verify your email, it cannot be changed.
Please contact our Westernunion.com Customer Care at 0120-961-623 or +61-2-9226-9554 if calling from overseas. You can also send an email to JapanEnglish.customer@westernunion.com for support in English, or to Japan.Customer@westernunion.com for support in Japanese.
Western Union agent locations are independent businesses that provide money transfer services to their customers on behalf of Western Union. They are our representatives in the different countries you need to send or receive money, they may be banks, post offices, supermarkets, grocery stores, check cashers, mailbox centers, drug stores, travel agencies, depots, airports, train and bus stations, currency exchange offices and other retailers.
You can look for a Western Union agent near you online.
You’ll need to provide a valid identification document, money transfer details, and pay the agent the amount you want to send, plus the applicable fees, in cash.
Western Union agent locations offer the ability to send and receive money around the world using cash.
You can send up to 1,000,000 JPY at an agent location in Japan. However, for some transfers, you may have to provide additional information or documentation.
Western Union continues to monitor the COVID-19 (Coronavirus) developments closely. Our primary concern is the safety of our customers and employees, as well as the well-being of those impacted. Here, you can find answers to questions that you might have about how our services may change during this time. We will keep this information updated as the situation develops.
We are sorry for the inconvenience. Given the ever-changing situation, we recommend those experiencing local restrictions due to COVID-19 visit westernunion.com or use our mobile app to send transfers for payout directly to a bank account or a digital wallet.
Your transfer will be available for 30 days. After this time, your sender will have to contact our Customer Care to restart the transfer or cancel the transfer for refund.
For security reasons, only the designated receiver can pick up a transfer. However, you can ask your sender to contact our Customer Care to cancel that transfer and start a new one. Your sender can then transfer money online directly to a bank account or a mobile wallet, if available.
Please be aware of the risk of fraud and phishing, especially during this time, and take extra caution when sending money:
Please visit our Fraud awareness page to learn more and check current Coronavirus-related online scams.
We have no reason to believe that banknotes are more likely to spread viruses like Coronavirus than any other surface. The guidance from the World Health Organization remains that basic hygiene is the best possible defense against Coronavirus.
Western Union and the Western Union Foundation launched a $1M USD global appeal and is accepting donations through May 15th Western Union and the Western Union Foundation will match up to $500,000 USD in donations to go toward supplies, equipment, and frontline medical aid. Donate here.
1 The receive methods will vary depending on the receive country you choose.