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  • Receiver
  • Payment
  • Review
  • Receipt

Need help to proceed with your transfer?

Please note, we’re currently facing a high volume of inquiries and it may take us some time to get back to you.

For faster help, you can try the following:

• Check the status of your transfer on our website or app with or without the MTCN.

• Find out how you can receive money.

• Find out how you can get a refund on your transfer.

• Find out how you can get a ID verification process.

• Find an agent location to send or receive money.

If you’re still stuck, you can contact us via email to tell us about your issue. We’ll try to resolve it soon.