If we haven’t been able to verify the information in your profile, we’ll send you an email asking you to provide proof of your identity and address before you can send money online with us again. The email will include these instructions:
STEP 1: Copy or scan photo ID
Copy or scan the front and back of your photo ID.* Make sure your picture, signature, birthdate, and expiration date are visible. Passports and driving licenses (photocard version only) are acceptable.
STEP 2: Copy or scan proof-of-address document
Your name and address need to be visible. All below documents are accepted as online documents retrieved in .pdf format.
Proof of address (not older than 3 months):
STEP 3: Return documents to Western Union
Copies by mail: Send copies of your ID and proof of address to: Western Union Schubertring 11, 1010 Vienna, Austria Scan by email: Attach your scans (as PDFs or JPGs) to an email addressed to firstname.lastname@example.org
STEP 4: Check ID status
Log in to your profile to check your status. We will email you, when verification is complete. In the meantime, you can send money by visiting a nearby agent location.
* Please send us a COPY of your identification, not the original. Keep the original in a safe place.