Frequently Asked Questions
Your online ID verification
We’d like to verify your identity to get to know you and your needs. This will allow us to serve you better.
You may send up to 799.99 GBP from the United Kingdom and territories without any additional ID verification. If you would like to send more, we need to confirm your identity online. Once we have confirmed your ID, you’ll be able to send up to 4,000 GBP. For bank transfer (faster payment) to bank account payouts, you’ll be able to send up to 50,000 GBP per transfer depending on the selected country. Bank transfer is available for UK residents only. Additional limits may apply.
Let’s get started online!
Enter an amount more than 799.99 GBP to start the ID verification process
Do we need more information from you?
If we need more information from you, we’ll request you to send us the following documents at email@example.com (as PDFs or JPGs):
Save time by making sure your documents are clear and easy to read before sending them.
After your identity is verified, you will receive a confirmation email.
If you need to send money now, please visit a nearby Western Union agent location.
From a status update to an explanation on the steps to follow, we’re here to guide you.
Simply contact us:
Email us | Call us at 0808 234 9168 (available 24/7) for UK residents only and +32-(0)2 639 7103.