Frequently Asked Questions

Identification process

 

Does Western Union need to confirm my identity? 

How long will it take to verify my identity?

 

Does Western Union need to confirm my identity?

If you plan to send money regularly using wu.com, we will need to verify your identity. After that is finished, your send limit will increase to 4,000 GBP within a 3-day period.

If you send online only occasionally, you can send up to 800 GBP within a 12-month period before we ask you to confirm your identity. 

^ Return to top

 

How will you verify my identity?

We will verify the information in your profile. If we need anything more, we will email you. After your identity is verified, you will receive a confirmation email. 

^ Return to top