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How to confirm your identity


If you want to send more than 1.000 EUR, we will need to confirm your identity. Once your identity has been verified, your sending limit will automatically increase to 5.000 EUR within a 3-day period, or up to 50.000 EUR for some countries. The maximum sending limit is displayed when you choose your receiver’s country on the send money page.


It‘s easy and fast.

How to get started


You can verify your ID:

1. by uploading an official photo-ID (SOFORT & Bank transfer only)

2. through video chat

3. or via PostIdent at Deutsche Post.



 

Upload official photo-ID (SOFORT & Bank transfer only)*


1. Start your transfer

2. Select chosen payment method

3. Select type of ID and enter required details. (Please note that we only accept passports or national IDs from EU/EEA.)

4. Complete the payment process

5. Upload a clear picture of your ID

6. Receive verification number via email


*usually completed within 1 hour



 

 

Video Chat:


confirmation is usually received within 4 hours



 


Mobile device

  1. Download the WU app.
  2. Log in using your email and password.
  3. Go to your profile or start a transfer, and click on the Start Verification link.
  4. Complete the steps within the app.


 


PC and Webcam

  1. Go to wu.com.
  2. Log in using your email and password.
  3. Go to your profile or start a transfer, and click on the Start Verification link.
  4. Complete the steps.




Notes:


  • Be sure to have your ID ready.
  • Please select a well-lit, quiet place to confirm your identity. Ideally, you should be alone in the room.
  • A good internet connection is needed and Wi-Fi is recommended.


 

PostIdent by Deutsche Post (completed generally within 14 days)


  1. Choose to get confirmed with PostIdent (Deutsche Post).
  2. We will mail you a letter with instructions.
  3. Go to any German post office with the PostIdent Coupon attached to the letter.
  4. Present the PostIdent Coupon and your ID (Passport or National ID Card) to the postal clerk.
  5. The clerk will enter your ID details and give you the PostIdent form to sign.
  6. Sign the form. The post office will then forward the completed form to us.


 

How to check the status of your ID verification


On wu.com or in the app, log in to your profile. You can find your verification status on your profile page.


Notes:


  • Verification confirmation takes less than 4 hours by video chat or several days with PostIdent.
  • If we have any questions, we will contact you via email.
  • We will email you an update once we are finished.