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How to confirm your identity


If you want to send more than 1.000 EUR, we will need to confirm your identity. When we are finished, you can send up to 5.000 EUR within a 3-day period.


It‘s easy and fast.

How to get started


You can verify your ID by Video Chat or through PostIdent (Deutsche Post).



 

 

Video Chat:


this is our fastest option and is generally completed in about 30 minutes.



 


Mobile device

  1. Download the WU app.
  2. Log in using your email and password.
  3. Go to your profile or start a transfer, and click on the Start Verification link.
  4. Complete the steps within the app.


 


PC and Webcam

  1. Go to wu.com.
  2. Log in using your email and password.
  3. Go to your profile or start a transfer, and click on the Start Verification link.
  4. Complete the steps.




Notes:


  • Be sure to have your ID ready.
  • Please select a well-lit, quiet place to confirm your identity. Ideally, you should be alone in the room.
  • A good internet connection is needed and Wi-Fi is recommended.


 

PostIdent by Deutsche Post (completed generally within 14 days)


  1. Choose to get confirmed with PostIdent (Deutsche Post).
  2. We will mail you a letter with instructions.
  3. Go to any German post office with the PostIdent Coupon attached to the letter.
  4. Present the PostIdent Coupon and your ID (Passport or National ID Card) to the postal clerk.
  5. The clerk will enter your ID details and give you the PostIdent form to sign.
  6. Sign the form. The post office will then forward the completed form to us.


 

How to check the status of your ID verification


On wu.com or in the app, log in to your profile. You can find your verification status on your profile page.


Notes:


  • Verification takes around 30 mins by video chat or several days with PostIdent.
  • If we have any questions, we will contact you via email.
  • We will email you an update once we are finished.