Welcome to the
My WUSM program

Got points? Get rewards!

The My WU℠ loyalty program is ending on June 30, 2026. Redeem points before this date by logging into the portal here.

If you are an existing member of My WU, we will notify you when a future loyalty program is available. 

My WUSM rewards program: What’s changing

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Frequently asked questions

What is changing for My WU loyalty program? 

We know you work hard for your money. We’re always by your side improving our services to help simplify and power your finances. We heard from you that our current rewards program needs to change. Although we’ve put a pause on earning new points, you can still enroll and redeem existing points.  

WU Shop, cashback and VIP membership has been closed as of March 28, 2024. But our updated loyalty program designed for easier use, a better experience, and faster rewards, is coming soon, so stay tuned.

Can I still use my points and when do they expire? 

Yes, if you have enough points, you can continue to redeem them for rewards like before. The points redeemed as discounts will be automatically applied to a money transfer as usual. All the outstanding points in your account will remain valid and expire as per T&Cs.   

How is customer data protected by Western Union?

Data privacy is our top priority. We are committed to protecting your personal information in accordance with Fair Information Practices and applicable data protection laws to provide the best service for you. For more on our data privacy, head to our Privacy Statement section.

Have questions?

Get in touch with our customer Service representative via chat, phone or visit a location.

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4.7 /5

Rating as of 21 August 2023.

4.6 /5

Rating as of 21 August 2023.

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1 Western Union also makes money from currency exchange. Fees and rates subject to change without notice.

2 Fee reductions apply only to the Western Union® transfer fee for a single Western Union Money Transfer or Quick Collect transaction. Excludes all other services. Points used are only refundable within 90 days of transaction and if amount of transfer fee is less than redeemed discount, no cash, credit or refund will be provided. Western Union reserves the right to offer other promotional discounts that cannot be combined with My WUSM fee reductions.