In case you have a general question about Western Union and our services, you can look for answers to our frequently asked questions.
If there is problem with your transfer, you can:
The Online Dispute Resolution (ODR) offers a simple, efficient, fast, low-cost, and out-of-court solution to disputes related to online transfers. For more information go to http://ec.europa.eu/consumers/odr/.
If you want to learn more about Western Union and get all the latest updates, make sure to check out the Western Union blog.
Contact us by phone
If you have questions about online transfers:
• In Germany, call 0800 181 1797
English/German: daily, 9:00am – 12:00 noon EET
Turkish: Mon-Sat, 9:00am – 9:00pm EET
• Outside Germany, call +32-(0)2 639 7107
For all other customer inquiries or concerns:
+49 (0) 69 8509 8373*
Contact us by mail
Western Union Processing Germany
In case of complaints, we continually strive to find the best resolution for you. If you feel your issue was not resolved, you have the opportunity to file a complaint with the Bankenschlichtung (www.bankenschlichtung.at).