If you have questions about online transfers
Contact us by phone:
English/German: daily, 9:00am – 12:00 noon EET
Turkish: Mon-Sat, 9:00am – 9:00pm EET
For all other customer inquiries or concerns:
+49 (0) 69 8509 8373*
(available Mon to Fri from 8:00am to 8:00pm)
Contact us by mail
Western Union Processing Germany
J. Balcikonio str 3, Vilnius, Lithuania LT-08247
The Online Dispute Resolution (ODR) offers a simple, efficient, fast, low-cost, and out-of-court solution to disputes related to online transfers. For more information go to http://ec.europa.eu/consumers/odr/.
To get in touch with us, you can also find us on Facebook, YouTube, Instagram, or Twitter.
If you want to learn more about Western Union and get all the latest updates, make sure to check out the Western Union blog.
In case of complaints, we continually strive to find the best resolution for you. If you feel your issue was not resolved, you have the opportunity to file a complaint with the Bankenschlichtung (www.bankenschlichtung.at).