Contact information

We’re happy to answer any questions you may have

Can’t find what you need in our FAQs pages? Get in touch with our Customer Care representative.

Give us a call
Get in touch with our Customer Care representative for assistance.
0800 181 1797
If calling from overseas:
+32-(0)2 639 7107
Give us a call
Find a location
Find contacts of a Western Union agent location for retail-related enquiries.
Find a location

If you have questions about online transfers

Contact us by phone:

German/English – Mon to Sun 8:00 to 23:00 CET
Turkish – Mon to Sat 8:00 to 20:00 CET

For all other customer inquiries or concerns:
+49 (0) 69 8509 8373*
(available Mon to Fri from 8:00am to 8:00pm)
*3,6 cents/minute

Contact us by mail
Western Union Processing Germany
Lithuania UAB
J. Balcikonio str 3, Vilnius, Lithuania LT-08247

The Online Dispute Resolution (ODR) offers a simple, efficient, fast, low-cost, and out-of-court solution to disputes related to online transfers. For more information go to: https://ec.europa.eu/consumers/odr/.
To get in touch with us, you can also find us on Facebook, YouTube, Instagram, or Twitter.
If you want to learn more about Western Union and get all the latest updates, make sure to check out the Western Union blog.

In case of complaints, we continually strive to find the best resolution for you. If you feel your issue was not resolved, you have the opportunity to file a complaint with the Bankenschlichtung (www.bankenschlichtung.at).