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Contact Us

In case you have a general question about Western Union and our services, you can look for answers to our frequently asked questions.

If there is something wrong with your transfer, you can:

The Online Dispute Resolution (ODR) offers a simple, efficient, fast, low-cost, and out of-court solution to disputes related to online transfers. For more information go to: http://ec.europa.eu/consumers/odr/.

To exercise your privacy rights, please contact Western Union by completing the Individual Rights Request form.

To get in touch with us, you can also find us on Facebook, Youtube, Instagram or Twitter.

If you want to learn more about Western Union and get all the latest updates, make sure to check out the Western Union Blog.


Contact us by phone

If you have questions about online transactions:

    • In Germany, call 0800 181 1797

    English/German: Daily, 9:00am – 12:00am EET

    Turkish: Mon-Sat, 9:00am – 9:00pm EET


    • Outside of Germany, call +32-(0)2 639 7107.


For all other customer inquiries or concerns:

+49 (0) 69 8509 8373*
(available from Mon to Fri from 8 a.m. to 8 p.m.)
*3,6 Cent/Minute

Contact us by Mail

Western Union Processing Germany
Lithuania UAB
J. Balcikonio str 3, Vilnius, Lithuania LT-08247

In case of complaints, we continually strive to find the best resolution for you. If you feel your issue was not resolved, you have the opportunity to file a complaint with the Bankenschlichtung (www.bankenschlichtung.at)