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Contact Us

If you are unsatisfied with your online transaction, you have several options to follow up:

  • Complete the form below.
  • Call us at 0800 181 1797
  • Email Customer Care at

Use Online Dispute Resolution (ODR) - The ODR offers a simple, efficient, fast, low-cost, and out of-court solution to disputes connected to online transactions. Visit


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Contact us by phone

If you have questions about online transactions:

  • In Germany, call 0800 181 1797 (available daily from 8 a.m. to 11 p.m.)
  • Outside of Germany, call +32-(0)2 639 7107.

For all other customer inquiries or concerns:
+49 (0) 69 8509 8373*

(available from Mon to Fri from 8 a.m. to 8 p.m.)

  *3,6 Cent/Minute

Contact us by Mail

Western Union Processing Germany
Lithuania UAB
J. Balcikonio Str 3, Vilnius, Lithuania LT-08247


In case of complaints, we continually strive to find the best resolution for you. If you feel your issue was not resolved, you have the opportunity to file a complaint with the Bankenschlichtung (

Corporate Headquarters
12500 E. Belford Ave
Englewood, CO 80112

Media Relations
12500 E. Belford Ave
Englewood, CO 80112
+1-720-332-1000 ext.5

Western Union Payment Services 
Ireland Limited (Office Germany)
Solmsstr. 18 
60486 Frankfurt