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Contact Us

If you are unsatisfied with your online transaction, you have several options to follow up:

  • Complete the form below.
  • Call us at 0800 181 1797
  • Email Customer Care at

Use Online Dispute Resolution (ODR) - The ODR offers a simple, efficient, fast, low-cost, and out of-court solution to disputes connected to online transactions. Visit


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Contact us by phone

If you have questions about online transactions:

  • In Germany, call 0800 181 1797 (available daily from 8 a.m. to 11 p.m.)
  • Outside of Germany, call +32-(0)2 639 7107.

For all other customer inquiries or concerns:
+49 (0) 69 8509 8373*

(available from Mon to Fri from 8 a.m. to 8 p.m.)

  *3,6 Cent/Minute

Contact us by Mail

Western Union Germany
c/o Western Union Processing Lithuania, UAB
J.Balčikonio g. 3
LT-08247 Vilnius
Corporate Headquarters
12500 E. Belford Ave
Englewood, CO 80112

Media Relations
12500 E. Belford Ave
Englewood, CO 80112
+1-720-332-1000 ext.5

License Holder for Money Transfer

Service Offered by Agents
Western Union Payment
Services Ireland Limited
Unit 9, Richview Office Park,
Clonskeagh, Dublin 14, Ireland
+49 (0) 69 8509 8373

Western Union Payment Services 
Ireland Limited (Office Germany)
Solmsstr. 18 
60486 Frankfurt