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Contact Us

If you are unsatisfied with your online transaction, you have several options to follow up:

  • Complete the form below.
  • Call us at 0800 181 1797
  • Email Customer Care at

Use Online Dispute Resolution (ODR) - The ODR offers a simple, efficient, fast, low-cost, and out of-court solution to disputes connected to online transactions. Visit


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Contact us by phone

If you have questions about online transactions:

  • In Germany, call 0800 181 1797 (available daily from 8 a.m. to 11 p.m.)
  • Outside of Germany, call +32-(0)2 639 7107.

For all other customer inquiries or concerns:
+49 (0) 69 8509 8373*

(available from Mon to Fri from 8 a.m. to 8 p.m.)

  *3,6 Cent/Minute

Contact us by Mail

Western Union Germany
c/o Western Union Processing Lithuania, UAB
J.Balčikonio g. 3
LT-08247 Vilnius
In case of complaints, we continually strive to find the best resolution for you. If you feel your issue was not resolved, you can contact the Bankenschlichtung in Austria.

  • Write to, Wiedner Hauptstraße 63, 1045 Vienna, Austria.
  • Email,
  • Message at,
You can also contact your local government office.
Corporate Headquarters
12500 E. Belford Ave
Englewood, CO 80112

Media Relations
12500 E. Belford Ave
Englewood, CO 80112
+1-720-332-1000 ext.5

License Holder for Money Transfer

Service Offered by Agents
Western Union Payment
Services Ireland Limited
Unit 9, Richview Office Park,
Clonskeagh, Dublin 14, Ireland
+49 (0) 69 8509 8373

Western Union Payment Services 
Ireland Limited (Office Germany)
Solmsstr. 18 
60486 Frankfurt