In case you have a general question about Western Union and our services, you can look for answers to our frequently asked questions.
If there is something wrong with your transfer, you can:
The Online Dispute Resolution (ODR) offers a simple, efficient, fast, low-cost, and out of-court solution to disputes related to online transfers. For more information go to: http://ec.europa.eu/consumers/odr/.
To exercise your privacy rights, please contact Western Union by completing the Individual Rights Request form.
If you want to learn more about Western Union and get all the latest updates, make sure to check out the Western Union Blog.
Contact us by phone
If you have questions about online transactions:
• In Germany, call 0800 181 1797
English/German: Daily, 9:00am – 12:00am EET
Turkish: Mon-Sat, 9:00am – 9:00pm EET
• Outside of Germany, call +32-(0)2 639 7107.
For all other customer inquiries or concerns:
+49 (0) 69 8509 8373*
Contact us by Mail
Western Union Processing Germany
In case of complaints, we continually strive to find the best resolution for you. If you feel your issue was not resolved, you have the opportunity to file a complaint with the Bankenschlichtung (www.bankenschlichtung.at)