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Contact Us

If there is something wrong with your transfer, you can:

The Online Dispute Resolution (ODR) offers a simple, efficient, fast, low-cost, and out of-court solution to disputes related to online transfers. For more information go to:

You can contact our data protection officer by email at


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Contact us by phone

If you have questions about online transactions:

    • In Germany, call 0800 181 1797
    (available daily from 8 a.m. to 11 p.m.)

    • Outside of Germany, call +32-(0)2 639 7107.

For all other customer inquiries or concerns:

+49 (0) 69 8509 8373*
(available from Mon to Fri from 8 a.m. to 8 p.m.)
*3,6 Cent/Minute

Contact us by Mail

Western Union Processing Germany
Lithuania UAB
J. Balcikonio str 3, Vilnius, Lithuania LT-08247

In case of complaints, we continually strive to find the best resolution for you. If you feel your issue was not resolved, you have the opportunity to file a complaint with the Bankenschlichtung (

Corporate Headquarters
12500 E. Belford Ave
Englewood, CO 80112

Media Relations
12500 E. Belford Ave
Englewood, CO 80112
+1-720-332-1000 ext.5

Western Union Payment Services
Ireland Limited (Office Germany)
Solmsstr. 18
60486 Frankfurt