Send money

How do I find out if my money has been sent?

How do I find out if a money transfer is available for pickup?

How do I pick up a money transfer?

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Send money online

Can I change the name on a money transfer?

How do I send money online?

How long does it take to send money online?

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Exchange rate alert

How do I set an exchange rate alert?

How do I edit an exchange rate alert?

Will I get the same exchange rate as that in the alert?

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Send money in person

Who uses Western Union money transfer services?

What are Western Union agent locations?

Which transfer service is offered at Western Union agent locations?

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Payment authentication

What is Strong Customer Authentication (SCA)?

Why wasn’t my authentication successful?

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Send money from a bank account

How can I send money from my bank account?

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Send money to a bank account

What is the Western Union® Direct-to-bank account money transfer service?

What information is required from the sender to send a Direct-to-bank account money transfer?

How can I send money to a bank account?

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Send money to a mobile phone

How can I send money to a mobile phone?

What’s a mobile wallet?

Can money be sent to any mobile phone?

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Agent locations

What are Western Union agent locations?

When are Western Union services available?

How do I find a Western Union agent location?

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Registration

Does it cost anything to register at Western Union’s website?

How can receivers register in Colombia?

How can receivers register in Argentina?

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Identity verification

Verify your identity

What are the acceptable documents for identity verification?

Do we need more information from you?

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Consumer protection

Are there common consumer fraud scenarios to be aware of?

I received a suspicious email from someone claiming to be Western Union, what should I do?

Does Western Union offer an escrow service or any kind of buyer protection?

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Sending large transfers

What qualifies as a large amount money transfer?

What is the limit of the amount that I can transfer through Western Union?

Are there any additional checks to sending multiple large amount money transfers in a short period of time?

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Customer questionnaire

Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”?

Why do I need to provide additional information?

How can I use Western Union services again?

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