You can check the status of your money transfer at any time by selecting “Track transfer” on westernunion.com or on our app. You only need the tracking number (MTCN) and the country the money was sent from.
If it’s been less than 30 to 40 minutes since you completed the transfer, it’s possible that it has not yet been confirmed. Wait for a few more minutes and then check again the status.
Sometimes we need to verify the sender’s identity before accepting a money transfer. If this is the case, we will send an online receipt to the sender, as well as an email requesting that they call Western Union. Once we have verified the sender’s information, the transfer will go through and the receiver can pick up the money.
When the status is available, the transfer can be picked up by the receiver at any time.
If the status is reimbursed, the money was sent back to the sender and can be picked up by him or her at any time.
If you need to get in touch with Western Union, don’t hesitate to contact our Customer Care