Frequently Asked Questions

Follow these simple steps to create your profile with Western Union:

1. Visit westernunion.com.
2. Select Login and then Find my information.
3. Enter your date of birth and mobile number.
4. Enter the last 4 characters of your identity document. Alternatively, you can also choose to verify using your mobile number or email address.
5. Create a password for your profile.

Your profile is created and you can start sending money online.

To register online, follow these steps:

1.     Select Join now.

2.     Enter a valid email address and a password.

To start a money transfer, you need to complete your profile and identity verification.

For questions, contact Customer Care.

1. On the website, log into your Western Union profile.
2. Click the Menu icon and select Settings from the dropdown.
3. In the Information sharing section, select the check box.
4. Select Save changes.

To log into your Western Union profile, please follow the steps below:

1. Select Log in.
2. Enter your registered email address and password.
3. Choose Continue or Log in to proceed. 

If you forget your password, you can reset it by choosing Forgot password. 

Follow these steps to update your postal address and phone number: 

If you are a new user, you can register with Western Union via our website or mobile app. 

Follow the steps below to change your password:  

To complete your online profile, follow these steps:

1. Log into your online profile.
2. Provide your personal information, including first name, last name, phone number, date of birth, home address, nationality and country of birth.
3. Select Continue.

After completing your profile, you will need to verify your identity.

• Must have a valid Individual My Number card (with photo), as well a Residence Card if you’re a resident foreigner
• Must be at least 18 years old
• Must accept the Terms and Conditions of using our service
• Must have a valid email address
• Must have a valid phone number
• Must have a bank account in Japan