You can find the answers to many of your questions below. But if you still need to know more, do not hesitate to call our Customer Care toll free number at 80022300 (from a landline) or at 06 5206600, 24/7 (check with your carrier for charges and local rates).
Yes, you can send money online at any time, any day. You will need to visit wu.com or download the WU app and create a profile. After your profile has been verified, you’ll be able to send money directly to your receiver’s bank account or for a cash pick up at one of our agent locations.
Your money will be available within 1 or 2 business days for a cash pick up or up to 5 days for a direct to bank account transfer, depending on your receiver’s country1.
If you send money from a bank account, your money’s generally available in 1 or 2 business days, depending on the receiver’s country.
If you’re a first-time user, you’ll need to create a profile on wu.com or on the Western Union app and then verify your identity. Once your profile is verified, please follow these steps to send money online:
Note that your money will not be available to your receiver, unless you complete the transfer using funds from your own bank account via eFAWATEERcom, this includes the complete amount, all applicable fees plus the correct transfer reference number.
Make sure that the funds are transferred from your own bank account; we do not accept third party transfers.
You can find online the list of countries you can send money from Jordan.
Transfers within Jordan are also available.
You can pay directly from your own bank account with eFAWATEERcom.
For more details, please call the Western Union customer care toll free number at 80022300 (from mobile), at 06 5206600 (from a landline), 24/7 (check with your carrier for charges and local rates) , or send an email to firstname.lastname@example.org.
After your profile is verified, you can send up to 6,700 JOD per transaction, up to 6,700 JOD per day or a maximum of 14,000 JOD per month.
Your online receipt will show if your transfer has been approved. When the transfer is complete, you’ll get an email with your money tracking control number (MTCN). If your transfer is on hold you might be contacted for more information.
if your transfer is rejected you may call the Western Union customer care toll free number at 80022300 (from mobile), at 06 5206600 (from a landline), 24/7 (check with your carrier for charges and local rates) , or send an email to email@example.com.
A transfer can only be cancelled if the money hasn’t been deposited to your receiver’s bank account or collected in the destination country.
If you wish to cancel your money transfer, please call our Western Union customer care toll free number at 80022300 (from mobile), at 06 5206600 (from a landline), 24/7 (check with your carrier for charges and local rates) , or send an email to firstname.lastname@example.org.
Yes, a receipt will be sent to your email after the transfer is completed. You can also see the details of all of your previous transfers in your profile.
Once you have successfully registered online, you will be asked to visit the nearest Jordan Kuwait Bank agent location and verify your identity in person.
The money transfer control number (MTCN) is a unique number assigned to your transfer.
Your receiver will need this number when they pick up their money, and it can also be used to track your transfer.
Once you have successfully registered online, you will need to verify your profile. You can choose to get verified online via web or app, or in person.
Western Union services are for anyone who needs to send or receive money quickly. From travelers, people supporting friends or relatives abroad, to business people who need to make faster international transfers.
They are our representatives in the different countries you need to send or receive money, they may be banks, post offices, supermarkets, grocery stores, check cashers, mailbox centers, drug stores, travel agencies, depots, airports, train and bus stations, currency exchange offices and other retailers.
You can easily locate a Western Union agent location online, just use our agent locator tool.
Sending money in person is easy, just follow these simple steps:
The transfer will be completed after this and the money will be available in minutes to your receiver. Don’t forget to get the money transfer control number (MTCN) from your receipt and share it only with your receiver, he or she will need it to pick up the cash.
You must present a valid civil national ID card, military card, passport (with a valid labor card or visa when applicable), Syrian refugee card (issued by the Jordan Ministry of Interior Affairs). Acceptable IDs are subject to the rules and regulations of the Central Bank of Jordan.
You can check your transfer status online. All you need is your name and the tracking number (MTCN – money transfer control number) printed on your receipt.
Each Western Union agent location has its own hours of operation. Some have extended hours and some even stay open 24/7.
Find a nearby Western Union agent location.
You can pick up your money at any Western Union agent location. You’ll need to provide the following information:
Some restrictions may apply.
There is no option to receive money directly to a bank account in Jordan at the moment.
Money transfers will generally be paid in cash, but some agents will pay by cheque or a combination of cash and cheque. Other restrictions may apply. Please visit or call the nearest Western Union agent location to get more information about restrictions.
All fees are paid by the sender. There is no fee for receiving money unless the receiver chooses one of the following options:
Yes, the Western Union “direct to bank account” service is an easy and convenient way to send funds directly to a receiver’s bank account in selected countries.
Select our direct to bank account country information tool to see which countries have this service available. There you’ll find all the necessary information to complete a transfer directly to a bank account.
To send funds directly to a bank account you can simply choose the “Direct to bank account” service when sending money online or at an agent location.
The requirements change from country to country, but usually include:
Select our Direct to bank account country information tool to see which countries have this service available and what will you need.
A bank code is a series of numbers used to identify banks around the world. They can have between 3 and 23 digits depending on the bank and the country.
A bank code could be called:
For some counties you may need an international bank account number (IBAN) in addition to the bank code.
Ask your receiver for the bank code and IBAN (if applicable). You can refer to our direct to bank account country information tool to find out more details.
A bank identification code (BIC) is used to identify banks worldwide. BIC is the same as a SWIFT code, and it will be 8 or 11 digits long.
Ask your receiver if BIC is required in their country, you can check our direct to bank account country information tool for more details.
An international bank account number (IBAN) is a code used in some countries to identify a customer’s bank account. The IBAN has a letter to identify the country followed by 2 digits, and then up to 35 characters for the bank account number. Some countries require that payment sent from Australia must include the IBAN.
You can refer to our direct to bank account country information tool to see what details are needed for each country. Ask you receiver for the IBAN if it’s required.
“Direct to Bank Account” money transfers can change from country to country and can take up to five days. For more details, please refer to our direct to bank account country information tool.
Western Union values its business and takes pride in delivering your funds in the quickest and most reliable way possible. However, it is important that you protect yourself from fraudsters who are out to get your money.
Below are some frequently asked questions about fraud. For more information, please visit the Fraud awareness section here.
Yes. Only use Western Union to send money to friends and family. Never send money to someone you have not met in person. Scammers sometimes encourage people to transfer money. Do not transfer money to anyone who asks you to send them money:
If you transfer money, the person you’re sending it to gets the money quickly. After the money is paid, Western Union may not be able to give you a refund, even if you are the victim of fraud, except under limited circumstances.
If you receive an email from anyone claiming to be from Western Union and you are unsure about it, do not click on any links in the mail. This may be a “phishing” attempt to acquire sensitive information from you. Instead, immediately forward the suspicious mail to email@example.com.
Western Union will never send you e-mails to ask for your user ID, password, or credit card details.
In some countries, senders are asked to provide a ‘Test Question’ and its answer when they initiate the transfer. In cases where a ‘Test Question’ was provided by the sender, the receiver may be required to give the answer when picking up the funds. The ‘Test Question’ feature is designed for emergency situations where the receiver still needs to provide proper identification. It should never be used as additional security or to delay payment. In many places, we’ll pay the receiver whenever the receiver shows proper identification, even if he/she does not know the answer to the question. Test question is not available for payout in Jordan.
Contact your government’s Office of Consumer Affairs if you are uncertain or suspicious of a telephone, mail or email solicitation.
If you feel you have been the victim of fraud, you can contact your local police.
No, it’s free of charge.
Anyone who meets the following requirements can register and start sending money online.
Registration with a valid ID, mobile phone number and email address is possible only once.
Yes, to send money you need to be registered. Once you have successfully registered on westernunion.com, you will need to verify your profile. Please note that you can choose between the following verification methods:
– Online verification via web or app
– In-person verification at a Jordan Kuwait Bank agent location
After your profile is verified, you can start sending money immediately.
As per the Central Bank of Jordan’s regulations, your ID needs to be verified to use our services.
Once you have successfully registered on westernunion.com, you can choose between the following verification methods:
After your profile is verified, you can start sending money immediately.
If you require more information, please send an email to firstname.lastname@example.org or call our representative the following phone numbers, 24/7: toll free number 080022303, or landline number 06-5206600. Please check with your carrier for charges and local rates.
* Acceptable types of documents:
For Jordanians: Civil national ID card, Military card.
For non-Jordanians: Passport (with valid labor card (when applicable) or visa), Syrian refugee card.
The confirmation process after you send your documents to email@example.com should take no longer than 1 working day.
Your User ID is your email.
If you forgot your password, you can select the “Forgot password” option and a new password will be sent to your email.
If your profile is locked, please try to log in again after 30 minutes or contact the Western Union customer care toll free number at 80022300 (from mobile), at 06 5206600 (from a landline), 24/7 (check with your carrier for charges and local rates) or send an email to firstname.lastname@example.org.
You can change your password at any time on the “Profile overview” page after you login. Please select “Edit profile” from the right-side menu and change your password.
For online registration, you can use only one email address. After you verify your email, it cannot be changed.
To do this please contact the Western Union customer care toll free number at 80022300 (from mobile), at 06 5206600 (from a landline), 24/7 (check with your carrier for charges and local rates) or send an email to email@example.com.
With you mobile app you can:
There’s no fee to download the app or to access the app from your mobile phone. But phone data access and calling charges will apply. Please contact your service provider for more details.
If you already have been verified, you can use your existing profile to send money through the mobile app in the same as at wu.com.
If you are a new user, you can register on the app in just a few minutes. You will need to verify your email and will need to present one of the following types of IDs at a Jordan Kuwait Bank location: civil national ID card, military card, passport (with a valid labor card or visa when applicable), Syrian refugee card (issued by the Jordan Ministry of Interior Affairs).
Learn more on how to verify your profile.
My WU members are eligible to earn My WU points, redeem points for discounts on transfer fees, and get offers exclusively for members.
Every 1 JOD transfer fee2 paid on a single qualifying transaction earns 1 My WU® points.
Accumulate your My WU points and start redeeming them to save on your next transaction transfer fee.
To redeem your points, kindly visit My WU Jordan website.
Points earning is effective from 2009 and all points earned are valid for 12 months from the start date of accumulation3.
You can find your My WU number:
It’s important for you to know your My WU number and keep it handy so that you can leverage the benefits of the program.
You should double check the data that you are using to log in (i.e. Last name + My WU number, or Last name + Email) and make sure they match the latest information that you have provided to Western Union. If you can’t validate or are unsure of the information provided to Western Union, you can call our Customer Care at 800-223-00 to retrieve or update the relevant data points, including your My WU number, email address and phone number. Using My WU number or email address (together with your last name) is the most reliable way to check your balance and/or redeem rewards.
Western Union has tried to merge matching or duplicate profiles and reconcile point balances, contacts, etc. This is a very complicated task and, in some cases, some profiles were kept separately. For a smooth experience, members are invited to merge their duplicate accounts by calling our Customer Care at 800-223-00 and update their main profile, for the balance and reward redemption features to work as expected.
In this case you are using a non-unique lookup criteria such as phone number (together with your last name) and chances are that you have unintentionally:
Best way to address these challenges is by contacting Customer Care at 800-223-00 to make sure your profile is reflecting the most current information, including last name, email address and mobile phone number. Using My WU number or email address (together with your last name) is the most reliable way to check your balance and/or redeem rewards
Home Delivery is a way for you to receive cash without leaving home. As the government implements COVID-19 restrictions on movement to ensure safety of residents; and following Central Bank of Jordan approval, Western Union and selected agents will deliver money to receivers directly at their houses.
Once the receiver gets notified by the sender that the money transfer has been sent, they can contact the numbers below to schedule the delivery:
A representative from the Western Union agent Home Delivery team will then contact the receiver and request a copy of government-issued ID by WhatsApp in order to verify all related information.
Once the details are obtained and verified, the representative will arrive at the receiver’s residence with the money between 24 and 48 hours.
Note that, before handing over the money, the representative will verify the receiver’s original government-issued ID. After a successful verification, the receiver will need to sign the transfer receipt before getting the money.
No. Your sender only needs to transfer the money to you and provide you with the transfer details.
Western Union will not charge any fee for Home Delivery service. The agents may charge a fee and shall be solely responsible for any disbursement cost associated with the offering of Home Delivery Service. Any additional fees or charges will not be deducted from the principal amount of any transfer. Agent will provide receiver with a receipt for the Home Delivery service which must be separate from any form or receipt used for the Western Union Money Transfer Service.
While the time may vary, most transfers should arrive at your home between 24 and 48 hours.
You can always contact Western Union’s Customer Care in Jordan by calling the numbers below:
1 Funds may be delayed or services unavailable based on certain transaction conditions, including amount sent, destination country, currency availability, regulatory and foreign exchange issues, required receiver action(s), identification requirements, Agent location hours, differences in time zones, or selection of delayed options. Additional restrictions may apply.
2 Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fees and foreign exchange rates may vary by brand, channel, and location based on a number of factors. Fees and rates subject to change without notice. Subject to applicable taxes (if any). How to redeem My WU points.
3 My WU Rewards Program & points expiry is subject to review or change from time to time. Terms and Conditions apply where applicable.