Frequently Asked Questions

Send money online
Can I send a money transfer online with Western Union in Jordan? How soon is my money available for pick up when I send it online? How do I send money online? View all questions →
Send money in person
Who uses Western Union money transfer services? Who are Western Union® agents in Jordan? How can I find a Western Union agent location in Jordan? View all questions →
Receive money
How can I collect the money? How are money transfers paid to receivers? How much does it cost to receive money? View all questions →
Send money to a bank account from jordan
Can I send money directly to a bank account? In which countries can I send money directly to my receiver’s bank account? How do I send money directly to a bank account from Jordan? View all questions →
Consumer protection
Are there common fraud scenarios that I should be aware of and things I shouldn’t send my money for Someone claiming to be from Western Union e-mailed me. What should I do? Can the Test Question feature secure my funds or delay payment of a transaction? View all questions →
Registration
Do I need to register to send money online? Is there a charge to register on Western Union’s website? What do I need in order to register and send money through Western Union? View all questions →
Identification process
Does Western Union need to confirm my identity? How long will it take to confirm my identity? What do I do if I forgot my user ID, login password or my profile is locked? View all questions →
WU® mobile app
Does Western Union Jordan have a mobile app? What services can I access with the mobile app in Jordan? Does it cost anything to use the mobile app in Jordan? View all questions →
My WU℠ loyalty program
What is the My WU℠ loyalty program? How can I register to the Western Union Rewards loyalty program? What are the benefits of My WU℠ loyalty program? View all questions →
Home delivery
What is Home Delivery? How does Home Delivery work? Does my sender need to do anything for Home Delivery? View all questions →
Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →
Registration and profile settings
Do I need to register to send money online? Is there a charge to register on Western Union’s website? What do I need in order to register and send money through Western Union? View all questions →
Western Union® mobile app
How can I send money using the mobile app? How do I get the mobile app in Jordan? What services can I access with the mobile app in Jordan? View all questions →
Help with transfers
How can I cancel a money transfer after it was sent? View all questions →
Identity verification
What do I do if I forgot my user ID, login password or my profile is locked? How long will it take to confirm my identity? How do I verify my profile so I can send money online? View all questions →