Frequently Asked Questions

Yes, you can send money online at any time, any day. You will need to visit wu.com or download the WU app and create a profile. After your profile has been verified, you’ll be able to send money directly to your receiver’s bank account or for a cash pick up at one of our agent locations.

Your money will be available within 1 or 2 business days for a cash pick up or up to 5 days for a direct to bank account transfer, depending on your receiver’s country¹.

If you send money from a bank account, your money’s generally available in 1 or 2 business days, depending on the receiver’s country.

If you’re a first-time user, you’ll need to create a profile on wu.com or on the Western Union app and then verify your identity. Once your profile is verified, please follow these steps to send money online:

1. Log in to your profile, then select the “Send money” option.
2. Select ‘eFAWATEERcom Normal flow’ as the sending method and make sure your receiver’s information is complete and accurate.
3. Go to the “Receipt” page and write down the reference number (you will need it for step 4). Also write down the MTCN (money transfer control number), which is what your receiver will need to pick up the money.
4. Lastly, you will need go to eFAWATEERcom website, select Jordan Kuwait Bank as a biller and select WU ‘Money transfer’ service, then select “bank account” as payment method. Please do not forget to enter the transfer reference number in the remarks column before you complete your transfer.

Note that your money will not be available to your receiver, unless you complete the transfer using funds from your own bank account via eFAWATEERcom, this includes the complete amount, all applicable fees plus the correct transfer reference number.

Make sure that the funds are transferred from your own bank account; we do not accept third party transfers.

You can find online the list of countries you can send money from Jordan.

Transfers within Jordan are also available.

You can pay directly from your own bank account with eFAWATEERcom.

For more details, please call the Western Union customer care toll free number at 80022300 (from mobile), at 06 5206600 (from a landline), 24/7 (check with your carrier for charges and local rates) , or send an email to wu.support@jkbank.com.jo.

After your profile is verified, you can send up to 6,700 JOD per transaction, up to 6,700 JOD per day or a maximum of 14,000 JOD per month.

Your online receipt will show if your transfer has been approved. When the transfer is complete, you’ll get an email with your money tracking control number (MTCN). If your transfer is on hold you might be contacted for more information.

if your transfer is rejected you may call the Western Union customer care toll free number at 80022300 (from mobile), at 06 5206600 (from a landline), 24/7 (check with your carrier for charges and local rates) , or send an email to wu.support@jkbank.com.jo.

A transfer can only be cancelled if the money hasn’t been deposited to your receiver’s bank account or collected in the destination country.

If you wish to cancel your money transfer, please call our Western Union customer care toll free number at 80022300 (from mobile), at 06 5206600 (from a landline), 24/7 (check with your carrier for charges and local rates) , or send an email to wu.support@jkbank.com.jo.

Yes, a receipt will be sent to your email after the transfer is completed. You can also see the details of all of your previous transfers in your profile.

Once you have successfully registered online, you will be asked to visit the nearest Jordan Kuwait Bank agent location and verify your identity in person.

The money transfer control number (MTCN) is a unique number assigned to your transfer.

Your receiver will need this number when they pick up their money, and it can also be used to track your transfer.

Once you have successfully registered online, you will need to verify your profile. You can choose to get verified online via web or app, or in person.