Frequently Asked Questions

My WU is a free loyalty program from Western Union. You can register on westernunion.com or our mobile app.

You can register for the Western Union Rewards loyalty program in 2 ways

• By clicking the box “Enroll to Western Union Rewards program” during your registration online transfers on www.wu.com .
• At cash counter while sending money from our Agent locations.

• Transfer fee discounts on qualifying money transfers.
• Special promotions on money transfers.

Learn more about My WU program.

Earning reward points is currently disabled in the program. If you are a My WU member, we will notify you about our new rewards program.

On our website and app:

1. Log in to your Western Union profile.
2. Go to Menu and select My WU.
3. Select Redeem points.
4. Select Yes in the popup.
5. Select Use reward.

The discount will be automatically applied to your next transfer fee.

Via the My WU portal:

1. Log in to your profile and go to My WU Rewards.
2. Go to the Rewards section to view your reward options.
3. Choose your reward and select Use reward.

The discount will be applied automatically to your next transfer fee.

You can use your My WU points till they expire as per My WU terms and conditions.

Earning reward points is currently disabled in the program. If you are a My WU member, we will notify you about our new rewards program.

Yes, you can continue to redeem your My WU points until their expiry.

You can find your Rewards Number:

• On your Western Union Rewards profile page.
• Printed in the receipt of the transfer you registered to the program with.
• In the last transfer receipt (assuming your profile was looked up).
• By contacting Customer Care at 800-223-00, or by logging in to your Western Union Rewards profile.

It’s important for you to know your Rewards Number and keep it handy so that you can leverage the benefits of the program.

You should double check the data that you are using to log in (i.e. Last name + Rewards Number, or Last name + Email) and make sure they match the latest information that you have provided to Western Union. If you can’t validate or are unsure of the information provided to Western Union, you can call our Customer Care at 800-223-00 to retrieve or update the relevant data points, including your Rewards Number, email address and phone number. Using your Rewards Number or email address (together with your last name) is the most reliable way to check your balance and/or redeem rewards.

Western Union has tried to merge matching or duplicate profiles and reconcile point balances, contacts, etc. This is a very complicated task and, in some cases, some profiles were kept separately. For a smooth experience, members are invited to merge their duplicate accounts by calling our Customer Care at 800-223-00 and update their main profile, for the balance and reward redemption features to work as expected.

In this case you are using a non-unique lookup criteria such as phone number (together with your last name) and chances are that you have unintentionally:

• Registered more than once with the same phone number.
• Provided a wrong phone number.
• Provided a phone number that was somebody else’s.

Best way to address these challenges is by contacting Customer Care at 800-223-00 to make sure your profile is reflecting the most current information, including last name, email address and mobile phone number. Using your Rewards Number or email address (together with your last name) is the most reliable way to check your balance and/or redeem rewards