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Frequently Asked Questions

Profile settings and registration


How to register

To sign up for a Western Union profile, you can go to wu.com or our mobile app.

On wu.com or mobile app:

  1. Select “Sign up”.
  2. Enter the required information and continue. Please make sure you type your name exactly as it appears on your ID. Providing the correct information will help us process your transfer quickly and securely.
  3. Enter your valid e-mail address and you will receive a confirmation email, that your registration is successful. Also keep in mind that after each transfer you’ve made on wu.com you’ll receive a transfer receipt on the e-mail you’ve registered with.

Note: If you created your profile on the UK website, your login credentials will only be valid on the UK website/mobile app.

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How to log in

If you need to access your Western Union profile, please follow these steps either on wu.com or on our mobile app:

  1. Select Log In.
  2. Enter the email and password you signed up with.
  3. Choose “Continue” to proceed.

Note: If you created your profile on the UK website, your login credentials will only be valid on the UK website/mobile app.

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How to reset your password

If you’ve forgotten your password, please use the reset your password option.

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How to update an email on your profile

You can update the email address on your Western Union profile by going to wu.com and following these steps:

  1. Log in to your profile on wu.com.
  2. Select your name next to the menu at the top. 
  3. Click on the Pencil button near your email address and type a new one. Select “Save” to confirm the changes. You will be asked to enter your profile password to confirm the email change.
  4. Confirm your new email address as soon as possible, the verification PIN in your email will be valid for 72 hours only.

Once you’ve successfully changed your email address, you will use this to log in to your Western Union profile.

Note: The option to change your email address is not available on the mobile app.

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How to update your phone number

In case you’d like to change the phone number, mentioned on your profile, please follow these steps on wu.com or our mobile app:

  1. Log in to your profile on wu.com.
  2. Select your name from the menu options at the top.
  3. Click on the Pencil button near your phone number and enter a new one. Select “Save” to confirm the changes.

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How to update your address

You can update your postal address:

On wu.com:

  1. Log in to your profile on wu.com.
  2. Select your name from the menu options on top.
  3. Click on the Pencil button near your postal address and type a new one. Select “Save” to confirm the changes.

On mobile app:

  1. Log in through the app.
  2. Select your profile from the menu section.
  3. Select your address and enter the new one.
  4. Choose “Update” to save the changes.

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How to change your password

Make sure you change your password regularly to maintain security of your profile. To update your password, please follow these steps:

Go to wu.com or our mobile app:

  1. Log in to your profile on wu.com.
  2. Select your name from the menu section.
  3. Go to the “Password” option.
  4. Enter you current and the new password and choose “Save”.

Note: Changing your password on wu.com or on the mobile app will also change your access credentials for the My WU loyalty program.

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How to manage a debit or credit card linked to your profile*

To add, edit or remove a payment card please follow these steps:

On wu.com:

  1. Log in to your profile on wu.com.
  2. Go to the “Payment preferences” section.
  3. Select “Add new” credit or debit card.
  4. Enter your card information and a billing address and choose “Save”.

On mobile app you can only edit or remove a payment card:

  1. Log in to your profile.
  2. Tap on “Menu”, then scroll down and select “Profile”.
  3. On your profile, scroll down to “Payment options”.
  4. Scan your debit or credit card information and type a billing address and choose “Save”.

*The credit card issuer may charge an advance fee and other associated interest charges. Use a debit card to avoid these fees and charges.

Note: You can always add, edit or remove a debit or credit card when sending money

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How to delete your profile

We are sorry to see you go. Please note if you're a My WU member, then you will lose your existing points and your complete transfer history will be erased. To delete your profile, contact Customer Care or send an email from the email address linked to your Western Union profile.

When sending an email, please include:

  1. Your name as it shows on your profile
  2. Your registered email address
  3. Your registered phone number.
  4. Your My WU number, if applicable
  5. The reason you would like to delete your Western Union profile

We may contact you by phone or e-mail for additional information if needed, to complete your request.

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