Frequently Asked Questions

My WU

What is My WU loyalty rewards program?

Western Union believes in rewarding loyalty. When you send money with us, you receive membership in the My WU loyalty program that rewards you with My WU points. This program lets you earn points with each qualifying money transfer you make and then redeem them to pay reduced transfer fees on future qualifying money transfers. The My WU program is not only easy to use, but it also helps save you money.

How it works?

Start getting rewarded in just three simple steps:

  1. Sign up for free to create your Western Union profile on westernunion.com or the mobile app.
  2. Start sending money to your loved ones. With each qualifying money transfer, you earn 5 My WU points. Your points are automatically added to your profile.
  3. Redeem your My WU points and enjoy reduced transfer fees.

To learn more about the My WU loyalty program, please take a look at this short video.

Benefits of My WU membership

You enjoy the following benefits from being a My WU member:

  • Earn My WU points on qualifying money transfers and redeem them in exchange for transfer fee discounts1 on future qualifying money transfers.
  • Redeem your My WU points towards limited offers from our partners.
  • Receive exclusive promotions and offers. Learn more about My WU program and our special offers.
  • Redeem your points to support causes across the globe.

Ready to gain the benefits? Get membership today. Enroll now.

 

¹ Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fees, foreign exchange rates, and taxes may vary by brand, channel, and location based on a number of factors. Fees and rates subject to change without notice. Fee reductions apply only to the Western Union transfer fee for a single Western Union Money Transfer or Quick Collect transaction. Excludes all other services, including without limitation, online bill payments, and money transfers via social/chat applications. Points used will not be reversible and if amount of transfer fee is less than redeemed discount, no cash, credit or refund will be provided. Western Union reserves the right to offer promotional discounts that cannot be combined with My WU fee reductions.

 

How do I enroll in the My WU loyalty program?

You can enroll in the My WU loyalty program through any of the three ways:

  • Create a Western Union profile on westernunion.com or our mobile app and then select the My WU checkbox. This will generate a My WU number that will be used on all digital transfers. You can create your profile without sending a money transfer. Register now to create your profile.
  • If you already have a profile, log in and select the My WU tab on the top right side of the page. Accept the terms and conditions of the program and you will be assigned a My WU number.
  • Register in person at an agent location. Your My WU number will be printed at the top of your receipt.

 

¹ Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fees, foreign exchange rates, and taxes may vary by brand, channel, and location based on a number of factors. Fees and rates subject to change without notice. Fee reductions apply only to the Western Union transfer fee for a single Western Union Money Transfer or Quick Collect transaction. Excludes all other services, including without limitation, online bill payments, and money transfers via social/chat applications. Points used will not be reversible and if amount of transfer fee is less than redeemed discount, no cash, credit or refund will be provided. Western Union reserves the right to offer promotional discounts that cannot be combined with My WU fee reductions.

2Fee reductions apply only to the Western Union transfer fee for a single Western Union Money Transfer or Quick Collect transaction. Excludes all other services, including without limitation, online bill payments, and money transfers via social/chat applications. Points used will not be reversible and if amount of transfer fee is less than redeemed discount, no cash, credit or refund will be provided. Western Union reserves the right to offer promotional discounts that cannot be combined with My WU fee reductions.

How can I earn My WU points?

The My WU loyalty program lets you earn My WU points. When you’re a member, you earn points on each qualifying money transfer.

With each money transfer, you earn 5 My WU points. The more transfers you make, the more reward points you earn. You can redeem these points for reduced transfer fee1 or discounts2 on future qualifying money transfers.

¹ Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fees, foreign exchange rates, and taxes may vary by brand, channel, and location based on a number of factors. Fees and rates subject to change without notice. Fee reductions apply only to the Western Union transfer fee for a single Western Union Money Transfer or Quick Collect transaction. Excludes all other services, including without limitation, online bill payments, and money transfers via social/chat applications. Points used will not be reversible and if amount of transfer fee is less than redeemed discount, no cash, credit or refund will be provided. Western Union reserves the right to offer promotional discounts that cannot be combined with My WU fee reductions.

2Fee reductions apply only to the Western Union transfer fee for a single Western Union Money Transfer or Quick Collect transaction. Excludes all other services, including without limitation, online bill payments, and money transfers via social/chat applications. Points used will not be reversible and if amount of transfer fee is less than redeemed discount, no cash, credit or refund will be provided. Western Union reserves the right to offer promotional discounts that cannot be combined with My WU fee reductions.

How can I check my My WU points?

You can check your My WU points on any of the following platforms:

  • Website:
  1. Visit westernunion.com to log in to your profile.
  2. Go to the Menu icon at the top right side of the screen.
  3. Select My WU Rewards from the dropdown.
  4. View your available points balance.
  • My WU Rewards portal:
  1. Visit the My WU Rewards portal to log in to your profile.
  2. View your My WU number and the available points balance.
  • Mobile app:
  1. Open the Western Union mobile app and log in to your profile.
  2. Go to the Menu icon to view your available My WU points balance.
  • SMS:
  1. Send a text BAL or SOLDE to 31016.
  2. Receive your available My WU points balance via SMS.
How can I redeem My WU points?

You can redeem your points for a reduced transfer fee1 or a discount2 on a future qualifying money transfer. To redeem points for a reduced transfer fee, you will get the following message on your transfer summary: ‘Promo code has been applied to your transfer.’

You can redeem your points on any of the below platforms by following these simple steps:

  • Website:
  1. Log in to your Western Union profile.
  2. Go to the Menu icon at the top right side of the screen and select My WU Rewards from the dropdown.
  3. Your My WU number and available points will be displayed automatically.
  4. Choose Redeem Rewards. Your reward options will be displayed.
  5. Select your reward and choose Redeem Reward.
  • Mobile app:
  1. Open the Western Union mobile app and log in to your profile.
  2. Go to My WU in the Menu.
  3. Choose Redeem Points. Your reward options will be displayed.
  4. Select your reward and choose Redeem Reward.
  • SMS:

Send a text message3 to {31016} with your My WU number and one of the following keywords:

25% – For a 25% discount1

50% – For a 50% discount1

For example, to redeem 20 points, type an SMS3: “25%” and send it to {31016}. Your transfer fee discount1 will be applied automatically to your next qualifying money transfer.

Standard messaging or data rates may apply.

Note: To update your mobile phone number in your profile, you can log in to westernunion.com, or ask Customer Care for help.

1Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fees, foreign exchange rates, and taxes may vary by brand, channel, and location based on a number of factors. Fees and rates subject to change without notice.

2Fee reductions apply only to the Western Union transfer fee for a single Western Union Money Transfer or Quick Collect transaction. Excludes all other services, including without limitation, online bill payments, and money transfers via social/chat applications. Points used will not be reversible and if amount of transfer fee is less than redeemed discount, no cash, credit or refund will be provided. Western Union reserves the right to offer promotional discounts that cannot be combined with My WU fee reductions.

3By texting one of the identified key words to 31016, you authorize us to send to your mobile number, automated text messages relating to the key word’s described purpose. Consent not required for purchase and may be revoked at any time. Msg & Data Rates may apply. Send STOP, OPTOUT or ARRET to 31016 cancel, Send HELP or AIDE to 88232 for help. Mobile carriers are not liable for delayed or undelivered messages. For Western Union’s Privacy Statement visit wu.com.

Services may be provided by Western Union Financial Services, Inc. NMLS# 906983 and/or Western Union International Services, LLC NMLS# 906985.  See terms and conditions for details.

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