If there is something wrong with your transfer, you can:
The Online Dispute Resolution (ODR) offers a simple, efficient, fast, low-cost, and out of-court solution to disputes related to online transfers. For more information go to: http://ec.europa.eu/consumers/odr/.
To exercise your privacy rights, please contact Western Union by completing the Individual Rights Request form.
Contact us by phone:
For questions about online transfers:
0800 900 191
English/French: Daily, 9:00am – 12:00am EET
Turkish: Mon-Sat, 9:00am – 9:00pm EET
Chinese: Daily, 8:00am-12am CST
For fraud-related concerns:
Contact us by mail:
In case of complaints, we continually strive to find the best resolution for you. If you feel your issue was not resolved, you have the opportunity to file a complaint with the Bankenschlichtung (www.bankenschlichtung.at)