Contact information

We’re happy to answer any questions you may have

Can’t find what you need in our FAQs pages? Get in touch with our Customer Care representative.

For questions about online transfers

Contact us by phone:
0800 900 191

English/French: Daily, 8:00am – 11:00pm CET
Turkish: Mon-Sat, 7:00am – 7:00pm CET
Chinese: Daily, 8:00am-12am CST
Outside France, call +32 2 639 7105

For fraud-related concerns:
0 805 980 074

Contact us by mail:
Western Union Processing France
Lithuania UAB
J. Balcikonio str 7, Vilnius, Lithuania LT-08247

The Online Dispute Resolution (ODR) offers a simple, efficient, fast, low-cost, and out of-court solution to disputes related to online transfers. For more information go to:

In case of complaints, we continually strive to find the best resolution for you. If you feel your issue was not resolved, you have the opportunity to file a complaint with the Bankenschlichtung (