Contact information

We're happy to answer any questions you may have

Can’t find what you need in our FAQs pages? Get in touch with our Customer Care representative.

  • send-via-app-1
    Give us a call

    Get in touch with our Customer Care representative for assistance.
    0800 900 191

    If calling from overseas:
    +32-(0)2 639 7105

    Give us a call
  • save_money_sunrise
    Find a location

    Find contacts of a Western Union agent location for retail-related enquiries.

    Find a location

For questions about online transfers

Contact us by phone:
0800 900 191

English/French: Daily, 8:00am – 11:00pm EET
Turkish: Mon-Sat, 9:00am – 9:00pm EET
Chinese: Daily, 8:00am-12am CST
Outside France, call +32-(0)2 639 7105

For fraud-related concerns:
0 805 980 074

Contact us by mail:
Western Union Processing France
Lithuania UAB
J. Balcikonio str 3, Vilnius, Lithuania LT-08247

The Online Dispute Resolution (ODR) offers a simple, efficient, fast, low-cost, and out of-court solution to disputes related to online transfers. For more information go to: https://ec.europa.eu/consumers/odr/.

In case of complaints, we continually strive to find the best resolution for you. If you feel your issue was not resolved, you have the opportunity to file a complaint with the Bankenschlichtung (www.bankenschlichtung.at)