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Contact Us

If you are unsatisfied with your online transaction, you have several options to follow up:

  • Complete the form below.
  • Call us at 0800 900 191
  • Email Customer Care at France.Customer@westernunion.fr

Use Online Dispute Resolution (ODR) - The ODR offers a simple, efficient, fast, low-cost, and out of-court solution to disputes connected to online transactions. Visit http://ec.europa.eu/consumers/odr/.

 

All options are mandatory unless labelled optional.

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In case of complaints, we continually strive to find the best resolution for you. If you feel your issue was not resolved, you can contact the Bankenschlichtung in Austria.

  • Write to, Wiedner Hauptstraße 63, 1045 Vienna, Austria.
You can also contact your local government office.

Contact us by phone:

For questions about online transfers:

0800 900 191

(available from 8 a.m. to 11 p.m.)
Outside France, call +32-(0)2 639 7105

For fraud-related concerns:
0 805 980 074

Contact us by mail:

Western Union <France> 
Lithuania UAB 
J. Balcikonio Str 3, Vilnius, Lithuania LT-0824
Corporate Headquarters
12500 E. Belford Ave
Englewood, CO 80112
USA
 +1-720-332-1000
Media Relations
12500 E. Belford Ave
Englewood, CO 80112
USA
+1-720-332-1000 ext.5