Contact Us Information for France

If there is something wrong with your transfer, you can:

Contact us at 0800 900 191.
Send an email to Customer Care

The Online Dispute Resolution (ODR) offers a simple, efficient, fast, low-cost, and out of-court solution to disputes related to online transfers. For more information go to: http://ec.europa.eu/consumers/odr/.

Contact us by phone:

For questions about online transfers:

0800 900 191

English/French: Daily, 9:00am – 12:00am EET

Turkish: Mon-Sat, 9:00am – 9:00pm EET

Chinese: Daily, 8:00am-12am CST

Outside France, call +32-(0)2 639 7105

For fraud-related concerns:
0 805 980 074

Contact us by mail:

Western Union Processing France
Lithuania UAB
J. Balcikonio str 3, Vilnius, Lithuania LT-08247

In case of complaints, we continually strive to find the best resolution for you. If you feel your issue was not resolved, you have the opportunity to file a complaint with the Bankenschlichtung (www.bankenschlichtung.at)