Details needed for bank account transfers

  1. If you’re the receiver, you may need to complete a one-time registration before you can get the money.

  2. If you need to register, you will be contacted within 24 hours by us at the number provided by your sender.

  3. To register and confirm your identity, you will need:

    • The tracking number (MTCN)
    • To confirm your bank card number
    • To confirm your Chinese name as it appears on your government-issued ID
    • Your government-issued ID
  4. If the receiver cannot be contacted within 3 days, we will not be able to finish your transfer, and the sender will be issued a refund.

  5. You can also call Customer Care at 4008190488 or 02168664622 to provide your identity information.