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Money-Planes

How to send money with Western Union

Fast, easy, reliable.
Send to 200+ countries and territories around the world. With our app, online or from an agent location.

Send money now

Send it your way

Supporting your loved ones with Western Union is more convenient and time saving than ever. Transfer money on the go from virtually anywhere with our app, online from the comfort of your home, or in person at your nearest agent location.

So how does it work?
Find out how to send money through Western Union right here.

How to send money with our app

The Western Union® app lets you transfer money on the go and from virtually everywhere with just a few taps. But how does it work? Here’s your step by step guide on how to use it right.

Get the app
Send money phone screen
  1. Open the app

    • Open the Western Union® app and log in with Touch ID or Face ID. If you are a new customer, first download our app from the Google Play Store or the Apple App Store and register for free.
  2. Choose the receiver’s country and transfer amount

    • Start with 'Send money'. Then select the receiver’s country and the amount you want to send.
  3. Select your receiving method

    • If you want your money to arrive in cash at a Western Union® location, tap 'Cash pickup’. If you prefer to transfer money to a bank account then simply select 'Bank account' as receiving method.
  4. Select your payment method

    • When you send money for cash pick up, tap ’Bank Transfer (Sofort)' or 'Credit Card' to pay for you transfer. For sending money to a bank account choose between “Credit card” or “Bank transfer” as payment method.
  5. Log in and choose your receiver

    • Now log in (if not done so before) and select an existing receiver or enter the name and address of a new receiver. If you want to send money to a bank account make sure to also enter the receiver’s account details.
  6. Confirm and pay

    • You’re almost there! Confirm your bank account and complete your money transfer (e.g. with Sofort banking) or pay with your credit card (issued by a German bank). If you send money to a bank account, you can also pay for your transfer with your bank account (e.g. via online banking).
      Send with our app and pay in cash at an agent location
      You want to pay for your money transfer in cash? Easy. Select “Pay in-store” and once completed online, head to your nearest participating agent location with your photo ID and cash within 12 hours to make the transfer.
  7. Track your transfer

    • Done. We will send you a confirmation e-mail with a tracking number (MTCN). Provide this number to your receiver so he or she can pick up the money in cash (if chosen) – and you can both easily track your transfer.

How to send money online 24/7

Time is on your side. WU.com lets you take care of your loved ones fast and reliably around the clock. Check out how to send money online via Western Union right here.

It’s easy, promise.


Send money now
Send money now laptop screen
  1. Choose the receiver’s country and transfer amount

    • Start with 'Send money'. Select the receiver’s country and the amount you want to transfer.
  2. Select your receiving method

    • If you want to send money for cash pick up at a Western Union® location select "Cash". To send money to a bank account choose "Bank account" as receiving method.
  3. Select your payment method

    • Select “Sofort banking” or “Bank transfer” as payment method to send money for cash pick up. When you transfer to a bank account, choose “Credit Card" or "Bank account".
  4. Log in and choose your receiver

    • Log in and select an existing receiver or enter the name and address of a new receiver. When you transfer money to a bank account have your receiver’s account details on hand.
  5. Confirm and pay

    • Almost done! You can now complete your transaction. If you want to pay by bank transfer, just enter your bank details and conclude your money transfer (e.g. with Sofort banking).
  6. Track your transfer

    • Done! We will send you a confirmation e-mail with a tracking number (MTCN). Remember to provide this number to your receiver so he or she can pick up the money in cash (if chosen) – and you can both easily track your transfer.
Send money now laptop screen

How to transfer money from an agent location

With over 5,500 Western Union® agent locations in Germany***, Western Union has your back to support the ones you love from almost every corner of the country. Visit your nearest agent location and give it a try. Here’s how it works.

Find a location
Agent location illustration
  1. Find your Western Union agent location

    • Find a nearby agent location here.
  2. Come in!

    • Head directly to the counter with your ID and bring your receiver’s details with you. If you want to send money to a bank account, you also need the account information of your receiver.
  3. Pay as you like

    • Pay the amount (including transfer fee) you wish to send in cash. If you transfer money directly to a bank account, you can also pay with a debit card issued by a bank in Germany (at participating Western Union® agent locations).
  4. Share your tracking number

    • Done! You will get a receipt with your tracking number (MTCN). Share the MTCN with your receiver so the money can be picked up quickly and reliably.

How to send money to a bank account with our app or online.

Use the Western Union® app or go to WU.com to send money to your loved ones’ bank account. Pay with your credit or debit card, your bank account or in cash. Easy? Very much so. Check it out!

How to send money video

Open our app or go to WU.com

You can download the Western Union® app on the App Store or on Google Play.

Choose the receiver’s country and amount

Start with 'Send money'. Select the receiver’s country and the amount you want to transfer.

Pay as you like

You can pay with your credit card or with your bank account.

Share your tracking number

You will get an e-mail with your tracking number (MTCN). Share this number with your receiver so the money can be picked up quickly and reliably.

Get the app
     
Send money now

You want to send money to a bank account from an agent location? Easy.

A nearby Western Union® agent location to transfer money to a bank account is virtually just around the corner. Here’s what’s good to know before you send. Watch the video!

How to send money video

Go to a nearby Western Union® agent location

Find a nearby agent location here.

Have your details ready

Bring your ID and your receiver’s details with you. For sending money to a bank account, you also need the account information of your receiver.

Choose the receiver’s country and transfer amount

Let the agent know where and how much money you want to send.

Pay as you like

You can pay for your transfer in cash or with a debit card issued in Germany.

Find a location

* Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fees, foreign exchange rates and taxes may vary by brand, channel, and location based on a number of factors. Fees and rates subject to change without notice.

** Funds may be delayed or services unavailable based on certain transaction conditions, including amount sent, destination country, currency availability, regulatory issues, identification requirements, Agent location hours, differences in time zones, or selection of delayed options.  Additional Restrictions may apply.  See terms for details.

*** Agent location count valid as of 31 December 2018.