Send money with Western Union online, in person, or by mobile app

Fast, easy, reliable.
Send to 200+ countries and territories around the world. With our app, online, or from an agent location.

Be informed. Be aware. Protect yourself from fraud.

Send it your way

Supporting your loved ones with Western Union is convenient and time saving. Transfer money on the go from virtually anywhere with our app, online from the comfort of your home, or in person at your nearby agent location.

So how does it work?

Find out how to send money through Western Union right here.

How to send money with our app or online 24/7

1
Get started
Click ‘Send money’ on WU.com or open the Western Union^® app and log in with Touch ID or Face ID. If you are a new customer, first register for free on the website or download our app from the Google Play Store or the Apple App Store.
2
Choose an amount and destination
Select the receiver’s country and the amount you want to transfer.
3
Select your receiving method
If you want to send money for cash pickup at a Western Union location select ‘Cash‘. To send money to a bank account choose ‘Bank account‘ as the receiving method.
4
Select your payment method
Select Klarna banking’ or ‘Bank transfer‘ as payment method to send money for cash pickup. When you transfer to a bank account, choose ‘Credit card’¹ or ‘Bank account’.
5
Log in and choose your receiver
Now log in (if you haven’t already done so) and select an existing receiver or enter the name and address of a new receiver. If you want to send money to a bank account be sure to also enter the receiver’s account details.
6
Confirm and pay
You’re almost there! Confirm your bank account and complete your money transfer (e.g. with Klarna banking) or pay with your credit card (issued by a German bank). If you send money to a bank account, you can also pay for your transfer with your bank account (e.g. via online banking).

Do more with Western Union

Send with our app and pay in cash

Do you want to pay for your money transfer in cash? Simply select ‘Pay in-store’ on the app and after completed, head to your nearby participating agent location with your photo ID and cash within 12 hours to make the transfer.

Track your transfer

Remember to provide the tracking number (MTCN) to your receiver so they can pickup the money in cash (if chosen) – and you can both easily track your transfer.

Flexibility to change cash pickup

Situations may change. We get it. So, we’ve made it easy to switch from a cash pickup to sending money directly to your receiver’s bank account. Follow the necessary steps to update the delivery method. Online updates are only available for select countries at this time*.

1. Log in and view transfer history. Select ‘More’ and then choose ‘Update delivery method’.
2. Fill in receiver’s details. Enter your receiver’s address and bank account details**.
3. Confirm the transfer. A receipt will appear showing if your delivery method has been updated.

*Valid only for WU.com or Western Union^® app money transfers sent to India, Pakistan, United States, Philippines, Thailand and Turkey.
**Please make sure that the receiver’s name accurately matches the details of the bank account owner. (Account details may vary by country.)

How to transfer money from an agent location

With over 4,800 Western Union agent locations in Germany², Western Union has your back to support the ones you love from almost every corner of the country. Visit your nearby agent location and give it a try. Here’s how it works.

Find a nearby Western Union agent location here.
Head directly to the counter with your ID and bring your receiver’s details with you. If you want to send money to a bank account, you’ll also need your receiver’s account information.
Pay the amount (including transfer fee³) you want to send in cash. If you transfer money directly to a bank account, you can also pay with a debit card issued by a bank in Germany (at participating Western Union agent locations).
Done! You will get a receipt with your tracking number (MTCN). Share the MTCN with your receiver so the money can be picked up quickly and reliably.

How to send money to bank accounts

With our app or online
1. Download the Western Union^® app on the App Store or on Google Play or go to WU.com
2. Start with ‘Send money‘. Select the receiver’s country and the amount you want to transfer.
3. You can pay with your credit card¹ or with your bank account.
4. You will get an email with your tracking number (MTCN). Share this number with your receiver so the money can be picked up quickly and reliably.
From an agent location
1. Go to a nearby Western Union agent location. Find one here.
2. Bring your ID and your receiver’s details with you. To send money to a bank account, you’ll also need your receiver’s account information.
3. Let the agent know the receiver’s country and how much money you want to send.
4. You can pay for your transfer in cash or with a debit card issued in Germany.

¹ If you’re using a credit card, a card-issuer cash advance fee and associated interest charges may apply. To avoid these fees or for reduced fees, use a debit card or check other payment methods.

² Agent location count valid as of 30 June 2021.

³ Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Transfer fees, foreign exchange rates and taxes may vary by brand, channel, and location based on a number of factors. Transfer fees and exchange rates subject to change without notice.