Frequently Asked Questions

Visit the Bahrain Western Union website and create an online profile. Registration is simple and takes only a few minutes. To verify your identity, you may request an agent’s visit at your home or work address, after you log in to your profile. Also you may visit a Western Union agent location, and show a valid government-issued ID. When your identity is successfully verified, you will be able to send money online. Learn more about how to send money online.

If you have any questions while registering online, please call the Western Union Customer Care at 800 38003 or email to wu.support@nonoo.com.

If your money is needed within minutes¹, you can send online using your debit card issued in Bahrain.
Online services are 24/7 all year round. Receivers can pick up cash at Western Union locations worldwide, depending on the hours of operation at that location.

¹Funds may be delayed or services unavailable based on certain transaction conditions, including amount sent, destination country, currency availability, regulatory and foreign exchange issues, required receiver action(s), identification requirements, agent location hours, differences in time zones, or selection of delayed options.

Find all the countries you can send money to by visiting the Western Union website. Sending money within Bahrain is available.

Anyone who needs to send or receive money quickly uses Western Union money transfer services. Either in Bahrain or around the world.

Western Union agent locations are independent businesses that provide money transfer services to their customers on behalf of Western Union. They may be banks, post offices, supermarkets, grocery stores, check cashiers, mailbox centers, drug stores, travel agencies, depots, airports, train and bus stations, currency exchange offices and other retailers.

Finding an agent location in Bahrain is easy. Visit our agent locator tool to find one.

Yes, the Western Union "direct to bank account" service is an easy and convenient way to send money directly to a receiver’s bank account in countries where it’s available.

Check our Direct to Bank Account country information to see in which countries the service is available. On the page what bank information you’ll need and how long it will take for the money to be deposited into your receiver's bank account for each country.

Simply choose the Direct to Bank Account service when you send online or at an agent location. You’ll need your receiver’s bank account details. The requirements vary by country, but usually include:

• • Your receiver’s bank name and code
• • Your receiver’s bank account number.

Check our Direct to Bank Account country information to see which countries the service is available to and the information needed for each country.

Currently you’re unable to receive money online in Bahrain. You can pick up your money transfer at any Western Union agent location. You'll need to provide the following information:

• • The sender's full name.
• • The country where the money was sent from.
• • The approximate amount that was sent.
• • The tracking number (MTCN).

If you need to pick up money at a Western Union agent location, please present a valid Bahrain National ID [Smart Card/CPR] to the agent.

Acceptable IDs are subject to the banking laws and regulations of Bahrain.

You can track a transfer using our tracker. Type in the sender's name and the tracking number (MTCN) and you’ll get an update on the latest status of your money transfer.

Registration is required for most of our services. To complete your profile registration please follow these steps:

1. Visit the Bahrain Western Union website.
2. Fill out your details.
3. Agree to the terms of service.
4. You will receive a verification email.
5. Follow the instruction stated in the email to log in to your profile.

No, it’s free of charge.

Anyone who meets the following requirements can register and Western Union International money transfer service.

• • Must have a government-issued ID such as a valid Bahrain National ID (Smart Card/CPR)
• • Must be at least 18 years old.
• • Must accept the terms and conditions for using Western Union services.
• • Must have a Bahrain-issued debit card.
• • Must have a valid email address and phone number.

Yes, before making your first online transfer, you will need to verify your profile:

• • First, fill in the online registration form and provide the following information: your full name and address in Bahrain, phone number, email address, country and date of birth, ID card details and nationality.
• • Once you have successfully registered online after logging in to your profile , you will be asked to visit the nearest identity verification agent location and verify your identity in-person or request for an agent representative visit at your home address.

After presenting a valid government-issued ID at your nearest identity verification agent location , you will receive a confirmation by email.

You’ll need to present a valid Bahrain National ID (Smart Card/CPR).Acceptable IDs are subject to the banking laws and regulations of Bahrain.

Only use Western Union to send money to friends and family. Never send money to someone you have not met in person.

Scammers sometimes encourage people to transfer money. Do not transfer money to anyone who asks you to send them money:

• • For an emergency situation you haven’t confirmed.
• • For an online purchase.
• • For anti‐virus protection.
• • For a deposit or payment on a rental property.
• • To claim lottery or prize winnings.
• • To pay taxes.
• • For a donation to charity.
• • For a mystery shopping assignment.
• • For a job opportunity.
• • For a credit card or loan fee.
• • To resolve an immigration matter.

If you transfer money, the person you’re sending it to gets the money quickly. After the money is paid, Western Union may not be able to give you a refund, even if you are the victim of fraud, except under limited circumstances.

If you receive an email from a company representing itself as Western Union and you are not sure it was sent by Western Union, do not click on any links in the email. This may be a "phishing" attempt to fraudulently acquire sensitive information from you. Instead, immediately forward the suspicious email to spoof@westernunion.com.

Western Union will never send you an email asking for your user ID, password or credit card details.

In some countries, senders are asked to provide a ‘Test Question’ and its answer when they initiate the transfer. In cases where a ‘Test Question’ was provided by the sender, the receiver may be required to give the answer when picking up the funds. The 'Test Question' feature is designed for emergency situations where the receiver still needs to provide proper identification. It should never be used as additional security or to delay payment. In many places, we'll pay the receiver whenever the receiver shows proper identification, even if he/she does not know the answer to the question. Test question is not available for payout in Bahrain.

You can register for the My WU loyalty program in 2 ways:

My WU members are eligible to earn My WU points, redeem points for discounts on transfer fees, and get offers exclusively for members.

Every 1 BHD transfer fee¹ paid on a single qualifying transaction earns 10 My WU^® points.

Accumulate your My WU points and start redeeming them to save on your next transaction transfer fee.

¹Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fees and foreign exchange rates may vary by brand, channel, and location based on a number of factors. Fees and rates subject to change without notice. Subject to applicable taxes (if any). How to redeem My WU points.

To redeem your points, kindly visit My WU Bahrain website.

Points earning is effective from 2009 and all points earned are valid for 12 months from the start date of accumulation².

²My WU Rewards Program & points expiry is subject to review or change from time to time. Terms and Conditions apply where applicable.

Yes, and it's available for iOS and Android mobile devices in Bahrain.

Use our mobile app to:

• • Send money: Existing customers can send money using their online login details. New customers can register directly on the app or online.
• • Estimate prices: Get up-to-date exchange rates and compare fees^* for Western Union services.
• • Track a transfer: Get the current status of your transaction.

¹Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fees and foreign exchange rates may vary by brand, channel, and location based on a number of factors. Fees and rates subject to change without notice.

Using the ‘Start online and pay in store’ service, you could save on transfer fees, by paying less than making a transfer at an agent location. This is how it works:

1. Go to westernunion.com.
2. Register and create an online profile or log in, if you have already registered.
3. Start a money transfer online.
4. Choose “Pay cash in store” as the payment method.
5. Visit one of the Western Union agent locations and complete the transfer with an agent.
6. A tracking number (MTCN) will be generated, which you will have to provide to you receiver to pick up the money.

When you start a money transfer at westernunion.com, the exchange rate available at that time will be the one that’s ‘locked in’ for 24 hours. Once you get to the agent location to pay the amount you wish to transfer, the exchange rate will be the same as what was available at the moment you started the transfer online.

When you start a transfer on westernunion.com and finish it at one of Western Union agent locations to pay for your transfer, you do not need to fill in any paper forms. You save a lot of time and get your money sent in a convenient way.