Frequently Asked Questions

Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →
Become an Agent
What do I need in order to offer Western Union money transfer services? How will I earn money with Western Union? Who’s responsible for setting the price of the money transfer service? View all questions →
Start online, pay in store
How does ‘Start online and pay in store’ service work? How can I ‘lock’ the total amount of the transfer at wu.com? What is the benefit of the ‘Start online and pay in store’ service? View all questions →
Wu mobile app – bahrain
Get the free app now Does Western Union Bahrain have a mobile app? What services can I access with the mobile app in Bahrain? View all questions →
Western union rewards loyalty program
What is the Western Union Rewards program? How can I register for the Western Union Rewards loyalty program? What are the benefits of Western Union Rewards program? View all questions →
Consumer Protection
Introduction Are there common consumer fraud scenarios to be aware of? I received a suspicious email from someone claiming to be Western Union, what should I do? View all questions →
Identification Process
Does Western Union need to confirm my identity? How long will it take to confirm my identity? What documents do I need to present to send money? View all questions →
Registration
How do I register online on westernunion.com in Bahrain? Does it cost to register for online services in Bahrain? Who can register and send money online? View all questions →
Receive money
How do I receive money transfer in Bahrain? What documents can I use to pick up money in Bahrain? How do I know if my money transfer has been received? View all questions →
Send money to a bank account from bahrain
Can I send money to a bank account? In which countries can I send money directly to my receiver’s bank account? How do I send money to a bank account from Bahrain? View all questions →
Send money in person
Who uses Western Union money transfer services? Who are Western Union agents? How can I find a Western Union agent location in Bahrain? View all questions →
Send money online
How do I send money online in Bahrain? How long does it take to send money online? Where can I send money online? View all questions →
Send money to a bank account
Can I send money to a bank account? What is a Bank Identification Code (BIC)? How long does a “Direct to Bank Account” money transfer take? View all questions →
Western Union Rewards program
How can I earn Western Union reward points? I’m trying to log in to My WU website to check my balance or redeem a reward and I’m getting ‘no matching records found’ error message. What can I do? I have multiple My WU numbers and profiles, will the points balance and rewards redemption work? View all questions →
Western Union® mobile app
Can I send money using the mobile app? What do I need to do to be able to send money using the mobile app? Does it cost anything to use the mobile app in Bahrain? View all questions →
Registration and profile settings
What do I do if my ID has expired? Who can register and send money online? How do I register online on westernunion.com in Bahrain? View all questions →