• Receiver
  • Payment
  • Review
  • Receipt

Frequently Asked Questions

If you need to know more about westernunion.com services (app and web), do not hesitate to call our Customer Care at 80038003, or send an email to wu.support@nonoo.com. For other Western Union services, you can call us at 8000 6053 or visit the nearest agent location.

Send money online

Visit the Bahrain Western Union website and create an online profile. Registration is simple and takes only a few minutes. To verify your identity, you may request an agent’s visit at your home or work address, after you log in to your profile. Also you may visit a Western Union agent location, and show a valid government-issued ID. When your identity is successfully verified, you will be able to send money online. Learn more about how to send money online.

If you have any questions while registering online, please call the Western Union Customer Care at 800 38003 or email to wu.support@nonoo.com.

If your money is needed within minutes1, you can send online using your debit card issued in Bahrain.
Online services are 24/7 all year round. Receivers can pick up cash at Western Union locations worldwide, depending on the hours of operation at that location.

1Funds may be delayed or services unavailable based on certain transaction conditions, including amount sent, destination country, currency availability, regulatory and foreign exchange issues, required receiver action(s), identification requirements, agent location hours, differences in time zones, or selection of delayed options.

Find all the countries you can send money to by visiting the Western Union website. Sending money within Bahrain is available.

You can pay with your Bahrain issued debit card. You will be allowed to use up to 3 different cards.
For more details about online payments, please call the Western Union Customer Care at 80038003, or write an email to wu.support@nonoo.com.

Once your identity is verified, you will be able to send online up to 3,650 BHD (Approximately $9,500 USD).

Your online receipt will show if your transfer has been approved. When the transfer is completed, you'll get an email with your tracking number (MTCN).

A money transfer can only be cancelled if it has not been collected by the receiver in the destination country or if it hasn’t been deposited in your receiver’s bank account.
If you wish to cancel your online money transfer, please call 24/7 the Western Union Customer Care at 80038003.

A receipt will be sent to your email after the transfer is made. You can also see the details of all your transfers in your profile section on the Bahrain Western Union website, or at your History page on our mobile app.

The tracking number (MTCN) is a unique code assigned to your transfer. Your receiver will need this number when they pick up their money, and it can also be used to track your transfer.

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Send money in person

Anyone who needs to send or receive money quickly uses Western Union money transfer services. Either in Bahrain or around the world.

Western Union agent locations are independent businesses that provide money transfer services to their customers on behalf of Western Union. They may be banks, post offices, supermarkets, grocery stores, check cashiers, mailbox centers, drug stores, travel agencies, depots, airports, train and bus stations, currency exchange offices and other retailers.

Finding an agent location in Bahrain is easy. Visit our agent locator tool to find one.

Once you get to our agent location, you will be asked to provide some information like your receiver’s first name, last name, the amount you wish to send, the country you are sending to and a valid government-issued ID. Then just give the agent the total amount including the applicable fees.

You’ll need to present a valid Bahrain National ID to send money online. Acceptable IDs are subject to the banking laws and regulations of Bahrain.

You will be able to send up to 3,650 BHD (Approximately $9,500 USD).

Money transfers will generally be paid in cash or will be transferred directly to the receiver’s bank account if the option is available. Some restrictions may apply. Please contact a Western Union agent location to get more information about restrictions.

You can check your transfer status online. All you need is the tracking number (MTCN) printed on the sender's receipt.

Each Western Union agent location has its own hours of operation. Find a nearby Western Union agent location with our agent locator tool.

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Send money to a bank account from Bahrain

Yes, the Western Union "direct to bank account" service is an easy and convenient way to send money directly to a receiver’s bank account in countries where it’s available.

Check our Direct to Bank Account country information to see in which countries the service is available. On the page what bank information you’ll need and how long it will take for the money to be deposited into your receiver's bank account for each country.

Simply choose the Direct to Bank Account service when you send online or at an agent location. You’ll need your receiver’s bank account details. The requirements vary by country, but usually include:

  • • Your receiver’s bank name and code
  • • Your receiver’s bank account number.

Check our Direct to Bank Account country information to see which countries the service is available to and the information needed for each country.

A bank code is a series of numbers that is used to identify banks around the world. They can range between 3 and 23 digits depending on the country of the bank and the type of code:

  • • BSB
  • • SWIFT Code
  • • BIC (Bank Identification Code)
  • • CHIPS (Clearing House Inter-Bank Payment System) – US and Canada only
  • • NCC (National Clearing Code)
  • • BSC (Bank Sort Code)
  • • IFSC (Indian Financial System Code)

For some countries you may need an International Bank Account Number (IBAN) in addition to the bank code.

Ask your receiver for the bank code and IBAN (if applicable). You can refer to our Direct to Bank Account country information to see what details are required for each country.

A Bank Identification Code (BIC) is used to identify banks worldwide. A BIC is the same as a SWIFT code. The terms are interchangeable. A BIC will either have 8 or 11 digits.

Ask your receiver for the BIC if it’s required in their country—you can check our Direct to Bank Account country information to confirm the information you’ll need.

An IBAN is used in some countries to uniquely identify a customer’s bank account. The IBAN consists of an alphabetical country code followed by two digits, and then up to thirty-five characters for the bank account number.

You can refer to our Direct to Bank Account country information to see what details are needed for each country.

"Direct to bank account" money transfers vary by country and can take up to 5 days. For more details, refer to our Direct to Bank Account country information.

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Receive money

Currently you’re unable to receive money online in Bahrain. You can pick up your money transfer at any Western Union agent location. You'll need to provide the following information:

  • • The sender's full name.
  • • The country where the money was sent from.
  • • The approximate amount that was sent.
  • • The tracking number (MTCN).

If you need to pick up money at a Western Union agent location, please present a valid Bahrain National ID [Smart Card/CPR] to the agent.

Acceptable IDs are subject to the banking laws and regulations of Bahrain.

You can track a transfer using our tracker. Type in the sender's name and the tracking number (MTCN) and you’ll get an update on the latest status of your money transfer.

Money transfers will generally be paid in cash. Some restrictions may apply. For more information, please visit or contact your nearest Western Union agent location.

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All fees are paid by the sender. Receiving money is free of charge.

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Registration

Registration is required for most of our services. To complete your profile registration please follow these steps:

  1. Visit the Bahrain Western Union website.
  2. Fill out your details.
  3. Agree to the terms of service.
  4. You will receive a verification email.
  5. Follow the instruction stated in the email to log in to your profile.
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No, it’s free of charge.

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Anyone who meets the following requirements can register and Western Union International money transfer service.

  • • Must have a government-issued ID such as a valid Bahrain National ID (Smart Card/CPR)
  • • Must be at least 18 years old.
  • • Must accept the terms and conditions for using Western Union services.
  • • Must have a Bahrain-issued debit card.
  • • Must have a valid email address and phone number.
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Registration with a valid government-issued ID and email is possible only once.

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You can change or update your profile information by logging into your profile. After your identity is verified you can’t change your name, last name, date of birth and nationality. If you need to change these details, please contact the the Western Union Customer Care at 80038003.

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Your user ID is your email address, which you used to create your profile.

If you forgot your password, you can select the “Forgot password” option and a new temporary password will be sent to your email. If you entered your log in information incorrectly 3 times, your profile will be locked. Please try to log in to your profile after 30 minutes or contact Western Union Customer Care at 80038003.

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If your ID is expired, you’ll need to verify your identity once again by visiting an identity verification location or requesting an agent representative visit at your home address, after logging in to your profile. Once your identity is verified, you will be able to send money online immediately.

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Please contact the Western Union Customer Care at 80038003 for this.

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Identification Process

Yes, before making your first online transfer, you will need to verify your profile:

  • • First, fill in the online registration form and provide the following information: your full name and address in Bahrain, phone number, email address, country and date of birth, ID card details and nationality.
  • • Once you have successfully registered online after logging in to your profile , you will be asked to visit the nearest identity verification agent location and verify your identity in-person or request for an agent representative visit at your home address.
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After presenting a valid government-issued ID at your nearest identity verification agent location , you will receive a confirmation by email.

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You’ll need to present a valid Bahrain National ID (Smart Card/CPR).Acceptable IDs are subject to the banking laws and regulations of Bahrain.

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You can find all locations for identity verification online.

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Consumer Protection

Western Union values its business and takes pride in delivering your funds in the quickest and most reliable way possible. However, it is important that you protect yourself from fraudsters who are out to get your money.

Below are some frequently asked questions about fraud. For more information, please visit the fraud awareness section.

Only use Western Union to send money to friends and family. Never send money to someone you have not met in person.

Scammers sometimes encourage people to transfer money. Do not transfer money to anyone who asks you to send them money:

  • • For an emergency situation you haven’t confirmed.
  • • For an online purchase.
  • • For anti‐virus protection.
  • • For a deposit or payment on a rental property.
  • • To claim lottery or prize winnings.
  • • To pay taxes.
  • • For a donation to charity.
  • • For a mystery shopping assignment.
  • • For a job opportunity.
  • • For a credit card or loan fee.
  • • To resolve an immigration matter.

If you transfer money, the person you’re sending it to gets the money quickly. After the money is paid, Western Union may not be able to give you a refund, even if you are the victim of fraud, except under limited circumstances.

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If you receive an email from a company representing itself as Western Union and you are not sure it was sent by Western Union, do not click on any links in the email. This may be a "phishing" attempt to fraudulently acquire sensitive information from you. Instead, immediately forward the suspicious email to spoof@westernunion.com.

Western Union will never send you an email asking for your user ID, password or credit card details.

In some countries, senders are asked to provide a ‘Test Question’ and its answer when they initiate the transfer. In cases where a ‘Test Question’ was provided by the sender, the receiver may be required to give the answer when picking up the funds. The 'Test Question' feature is designed for emergency situations where the receiver still needs to provide proper identification. It should never be used as additional security or to delay payment. In many places, we'll pay the receiver whenever the receiver shows proper identification, even if he/she does not know the answer to the question. Test question is not available for payout in Bahrain.

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Contact your government's Office of Consumer Affairs if you are uncertain or suspicious of a telephone, mail or email solicitation.

If you feel you have been the victim of fraud, you can contact your local police.

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  • • Always make sure you know who you are sending money to.
  • • Discontinue a call if a caller coaches you to respond to questions asked by Western Union.
  • • Security is everyone's responsibility. Stay informed. Keep abreast of new fraud trends.

Remember, if it seems too good to be true, it probably is.

Learn more about fraud protection.

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My WU loyalty program

You can register for the My WU loyalty program in 2 ways:

  • By clicking the box “Enroll in My WU program” during your registration for online transfers on westernunion.com.
  • At cash counter while sending money from our agent locations.
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    My WU members are eligible to earn My WU points, redeem points for discounts on transfer fees, and get offers exclusively for members.

    Every 1 BHD transfer fee1 paid on a single qualifying transaction earns 10 My WU® points.

    Accumulate your My WU points and start redeeming them to save on your next transaction transfer fee.

    1Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fees and foreign exchange rates may vary by brand, channel, and location based on a number of factors. Fees and rates subject to change without notice. Subject to applicable taxes (if any). How to redeem My WU points.

    To redeem your points, kindly visit My WU Bahrain website.

    Points earning is effective from 2009 and all points earned are valid for 12 months from the start date of accumulation2.

    2My WU Rewards Program & points expiry is subject to review or change from time to time. Terms and Conditions apply where applicable.

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    You can find your My WU number:

    • • On your My WU profile page.
    • • Printed in the receipt of the transfer you registered to the program with.
    • • In the last transfer receipt (assuming your profile was looked up).

    By contacting Customer Care at 8000-4640, or by logging in to your My WU profile. It’s important for you to know your My WU number and keep it handy so that you can leverage the benefits of the program.

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    You should double check the data that you are using to log in (i.e. Last name + My WU number, or Last name + Email) and make sure they match the latest information that you have provided to Western Union. If you can’t validate or are unsure of the information provided to Western Union, you can call our Customer Care at 8000-4640 to retrieve or update the relevant data points, including your My WU number, email address and phone number. Using My WU number or email address (together with your last name) is the most reliable way to check your balance and/or redeem rewards.

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    Western Union is working hard to merge matching or duplicate profiles and reconcile point balances, contacts, etc. For a smooth experience, members are invited to merge their duplicate accounts by calling My WU Customer Care at 8000-4640 and update their main profile, for the balance and reward redemption features to work as expected.

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    In this case you are using a non-unique lookup criteria such as phone number (together with your last name) and chances are that you have unintentionally:

    • • Registered more than once with the same phone number.
    • • Provided a wrong phone number.
    • • Provided a phone number that was somebody else’s.

    Best way to address these challenges is by contacting My WU Customer Care at 8000-4640 to make sure your profile is reflecting the most current information, including last name, email address and mobile phone number. Using My WU number or email address (together with your last name) is the most reliable way to check your balance and/or redeem rewards.

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    WU MOBILE APP - BAHRAIN

    Get the free app now keyboard_arrow_down





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    Yes, and it's available for iOS and Android mobile devices in Bahrain.

    Use our mobile app to:

    1Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fees and foreign exchange rates may vary by brand, channel, and location based on a number of factors. Fees and rates subject to change without notice.

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    There’s no fee to download the app or to access the app from your mobile phone. However, mobile phone data access and calling charges will apply. Please contact your mobile phone network provider for the details.

    Please note that Western Union® money transfer fees1 will apply if you send money using the mobile app.

    1Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fees and foreign exchange rates may vary by brand, channel, and location based on a number of factors. Fees and rates subject to change without notice.

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    You can download the app from the App Store and from Google Play for iOS and Android devices.

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    Yes. Existing online customers can use their login details to send money with the app.

    New customers can register directly on the app for free. You will need to complete an identification verification before you can send money using the app.

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    If you are an existing online customer, you can use your existing login detail to access your profile on the mobile app.

    New customers can register on the app in just a few minutes. You will need to verify your profile by requesting an agent visit at your home or work address after you log in to your profile. You may also get verified by providing a valid Bahrain National ID [Smart Card / CPR] at one of the NEC Agent location.

    Learn more about sending money online.

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    Simply use your existing online login. New customers can register directly on the app or online.

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    Find out more about the Western Union® app. If you have questions that are not answered here, please contact us or read our FAQ.


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    Start online, pay in store

    Using the ‘Start online and pay in store’ service, you could save on transfer fees, by paying less than making a transfer at an agent location. This is how it works:

    1. Go to westernunion.com.
    2. Register and create an online profile or log in, if you have already registered.
    3. Start a money transfer online.
    4. Choose “Pay cash in store” as the payment method.
    5. Visit one of the Western Union agent locations and complete the transfer with an agent.
    6. A tracking number (MTCN) will be generated, which you will have to provide to you receiver to pick up the money.
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    When you start a money transfer at westernunion.com, the exchange rate available at that time will be the one that’s ‘locked in’ for 24 hours. Once you get to the agent location to pay the amount you wish to transfer, the exchange rate will be the same as what was available at the moment you started the transfer online.

    When you start a transfer on westernunion.com and finish it at one of Western Union agent locations to pay for your transfer, you do not need to fill in any paper forms. You save a lot of time and get your money sent in a convenient way.

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    Find all the countries you can send money to at westernunion.com.

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    You can pay for your ‘Start online and pay in store’ transfer at any of Western Union agent locations in Bahrain from the list.

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    You will be asked to provide the following information to the agent, in order to complete the transfer:

    • • Your mobile phone number.
    • • The same valid government-issued Bahrain National ID (Smart Card/CPR), which you used to create your online profile.
    • • The complete transfer amount, plus the applicable fees.
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    Once you finish filling in the details for your online transfer, a confirmation screen will appear. After you visit one of Western Union agent locations and pay for your transfer, you will be given a receipt with a tracking number (MTCN), and the transfer will be sent. You should provide your receiver the tracking number (MTCN), so that they can pick up the money transfer. When the transfer is complete, and the money picked up by the receiver, you'll receive a SMS or an email confirmation.

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    A ‘Start online and pay in store’ transfer can only be cancelled, if the money has not been picked up by the receiver in the destination country. The transfer is automatically cancelled, if it is not completed within 24 hours.

    If you wish to cancel your online money transfer, contact the Western Union Customer Care toll free number 80038003 or write an email to wu.support@nonoo.com.

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    The receipt will be provided at the agent location after the transfer is completed.

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