Frequently Asked Questions

Send money online
How much money can I send online from Albania? How do I complete my first money transfer online in Albania? How to send money via a bank transfer? View all questions →
Send money to a bank account from Albania
Can I send money directly to a bank account? To which countries can I send money directly to my receiver’s bank account? How do I send money directly to a bank account from Albania? View all questions →
Send money in person
Who uses Western Union® money transfer services? Who are Western Union agents? How can I find a Western Union agent near me? View all questions →
Receive money
How can I collect the money that has been sent to me? What documents can I use to pick up money in Albania? How do I know if my money transfer has been received? View all questions →
Registration
How do I register online on wu.com in Albania? Does it cost anything to register for online services in Albania? Who can register and send money online? View all questions →
Identification Process
Does Western Union need to confirm my identity? How long will it take to confirm my identity? How do I provide my identification document? View all questions →
Consumer Protection
Introduction to consumer protection Are there common fraud scenarios that I should be aware of? Someone claiming to be from Western Union emailed me. What should I do? View all questions →
Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →
Help with transfers
How can I know the status of my money transfer? How can I cancel a money transfer after it has been sent? View all questions →
Send money to a bank account
What’s a bank code, and how do I find my receiver’s bank code? How to send money via a bank transfer? What is a Bank Identification Code (BIC)? View all questions →
Registration and profile settings
What do I do if I forgot my user ID, login password, or repeatedly entered incorrect details? How can I change or update my wu.com profile? How can I delete my Western Union® online profile? View all questions →