Frequently Asked Questions

Registration

How do I register online on wu.com in Albania?

Registration is required for most of our services. When you visit wu.com/al for the first time you’ll need to complete the profile registration form and follow these steps:

  1. Enter your authentication credentials – your mobile number and a password which you will create for yourself.
  2. You will receive a confirmation SMS.
  3. Fill in the online registration form with the following information: full name, date and country of birth and address. Then select ID type and enter your ID number, issuer country and expiration date. For Albanian citizens it is mandatory to enter your personal identification number. If an expired ID is detected, you will be required to provide a new one.
  4. Once you have successfully registered online, you will be asked to accept the Terms and Conditions of Online Profile Registration and Online Privacy Statement for our online services.
  5. After your profile is created, you will need to verify your profile in person at one of the Unioni Financiar Tirana (UFT) locations
  6. After your profile is verified, you will be able to send money online.

Does it cost anything to register for online services in Albania?

No, it’s free to register for online on wu.com in Albania.

Who can register and send money online?

Anyone who meets the following criteria can use our online money transfer service.

  • Must have a valid government issued ID, including a passport, national identification card, international passport for non-residents, identification cards issued in European Union countries and Macedonia, Montenegro and Kosovo.
  • Must be at least 18 years old.
  • Must accept the Terms and Conditions of Online Profile Registration and Online Privacy Statement for using our online services.
  • Albania citizens should have a personal identification number.
  • Must have a bank account issued in Albania.
  • Must have a valid mobile phone number issued in Albania.

How many times can I register?

Registration with a valid ID and a phone number is possible only once.

How can I change or update my wu.com profile?

You can change or update your Western Union profile information from the “Profile” tab after you log in. If you want to change your personal information, go to your online profile and select “Edit profile” from the right-hand menu. If you have any questions about your profile, please contact Western Union Customer Care center toll free on 0800 44 55 from 8:00 am to 7:00 pm on weekdays and 10:00 am to 4:00 pm on Saturdays and holidays or email westernunion@uft.al. Support is available in Albanian and English

What do I do if I forgot my user ID, login password, or repeatedly entered incorrect details?

Your user ID is your phone number, your password and one-time password will be sent to your phone number.
If you forgot your password, you can select the “Forgot password” option and a new password will be sent to your phone number.
If you repeatedly entered incorrect details or your profile is locked, please try to log in to your profile after 30 minutes or contact Western Union Customer Care center toll free on 0800 44 55 from 8:00 am to 7:00 pm on weekdays and 10:00 am to 4:00 pm on Saturdays and holidays or email westernunion@uft.al. Support is available in Albanian and English

What do I do if I want to change or update my password and phone number?

Once you’re logged in you can easily change or update your Western Union profile by selecting the “Profile” tab, then select “Edit profile” from the menu on the right-hand side and change your password. For online registration, you can use only one phone number. If your phone number has changed, then the only way to get access to your profile is by calling the Western Union Customer Care center.
If you have any questions, please contact Western Union Customer Care center toll free on 0800 44 55 from 8:00 am to 7:00 pm on weekdays and 10:00 am to 4:00 pm on Saturdays and holidays or email westernunion@uft.al. Support is available in Albanian and English

How can I delete my Western Union® online profile?

You can delete your online profile by contacting Western Union Customer Care center toll free on 0800 44 55 from 8:00 am to 7:00 pm on weekdays and 10:00 am to 4:00 pm on Saturdays and holidays or email westernunion@uft.al. Support is available in Albanian and English