Frequently Asked Questions

Send money in person

Who uses Western Union® money transfer services?

Western Union services are for anyone who needs to quickly send or receive money. From travelers and people supporting friends or relatives abroad, to business people who need to make fast international money transfers.

Who are Western Union agents?

Western Union agents are our representatives in the different countries you send or receive money, they may be banks, post offices, supermarkets, grocery stores, check cashers, mailbox centers, drug stores, travel agencies, depots, airports, train and bus stations, currency exchange offices and other retailers.

How can I find a Western Union agent near me?

You can easily find a nearby Western Union agent by using our agent locator tool.

How do I send money from an agent location?

Sending money in person is easy, simply follow these steps:

  • Locate a nearby agent using our agent locator tool.
  • Provide the agent with your government-issued ID or passport.
  • Provide the agent your receiver’s information.
  • Confirm the country you are sending to.

After presenting this information you can give the agent the total amount you want to send, including the applicable transfer fees. Remember to get the Money Transfer Control Number (MTCN) from your receipt and share it only with your receiver, they will need it to pick up the cash.

What documents can I use to send money in person from Albania?

To send money at a Western Union agent location you will need to present a valid version of one of the following: a passport, national identification card, international passport for non-residents, identification cards issued in European Union countries and Macedonia, Montenegro and Kosovo. Please note acceptable IDs are subject to the banking laws and regulations of Albania.

How are money transfers paid out to receivers?

Money transfers will generally be paid out in cash. After you’ve chosen your destination country, you may ask the agent for the types of services available to you. Other restrictions may apply. For more information, please contact a Western Union agent location.

How can I know the status of my money transfer?

You can check your transfer status online. All you need is the sender’s or the receiver’s name and the tracking number (MTCN – Money Transfer Control Number) on the receipt.

Can I send money at any time at an agent location?

Each Western Union agent location determines its own hours of operation. Some have extended hours and even open during weekends. Find a nearby Western Union agent location with our agent locator.