Frequently Asked Questions

Receive money

How can I collect the money that has been sent to me?

You can collect the money at any Western Union agent location in Albania.
You’ll need to provide the following information:

  • Your full name.
  • The tracking number ( MTCN – Money Transfer Control Number).
  • The exact amount expected.
  • Your sender’s full name.
  • The country the money came from.
  • A valid government-issued ID

For more information, please visit your nearest Western Union agent location.

What documents can I use to pick up money in Albania?

You’ll need to present a valid version of one of the following: a passport, national identification card, international passport for non-residents, identification cards issued in European Union countries and Macedonia, Montenegro and Kosovo., to pick up money at a Western Union agent location. Please note acceptable IDs are subject to the Banking laws and regulations of Albania.

How do I know if my money transfer has been received?

You can go to Track a transfer at wu.com. There you can type in the sender’s name and the Money Transfer Control Number (MTCN) and you’ll get an update on the latest status of your money transfer.
You can also call Western Union Customer Care center toll free on 0800 44 55 from 8:00 am to 7:00 pm on weekdays and 10:00 am to 4:00 pm on Saturdays and holidays or email westernunion@uft.al. Support is available in Albanian and English

How does a Western Union agent pay out a money transfer?

Money transfers will generally be paid in cash. Other restrictions may apply.
For more information, please visit a nearby Western Union agent location.

How much does it cost to receive money?

All applicable transfer fees are paid by the sender. The receiver pays no transfer fees.

How are money transfers paid out to receivers?

Money transfers will generally be paid out in cash. After you’ve chosen your destination country, you may ask the agent for the types of services available to you. Other restrictions may apply. For more information, please contact a Western Union agent location.