Frequently Asked Questions

Once your profile has been created and verified, you will be able to send online from Albania up to 330.000 ALL per transfer, 830.000 ALL per day or 1.650.000 ALL per month.

If you wish to send more, you can visit an agent location.

To complete your first money transfer online in Albania you will first need to register with Western Union by creating an online profile. Once you’ve created your online profile, you will need to go to one of our verification locations with a valid government-issued ID for a one-time in person verification. After your profile has been registered and verified, follow the below steps to complete your first online transfer:
Log in to your profile.

1. Select the “Send money” option
2. Enter transfer details, including the money pick-up method.
3. Select payment option, currently only bank transfer is available
4. Follow steps for bank transfer.
5. Review and confirm.

Please also check the sending limits.

If you have any questions during registration, please call the Western Union Customer Care center toll free on 0800 44 55 from 8:00 am to 7:00 pm on weekdays and 10:00 am to 4:00 pm on Saturdays and holidays or email westernunion@uft.al. Support is available in Albanian and English.

To fund your transaction via a bank transfer, you will need to initiate the transaction on wu.com and complete the transaction from your bank account.

To start, follow the below steps.

1. Select “Bank Transfer” as payment option.
2. Fill in transfer details, including destination country, amount to be sent etc.
3. Click “Submit” to see the information needed to complete the transfer from your bank account.
4. After pressing submit, you will be shown a reference number and directed to a list of banks from the network of our partner agent, Unioni Financiar Tirana (UFT) Bank. Note down the reference number and the account details of the bank you wish to send to
5. Log on to your online banking or go to your bank.
6. Start a transaction to send money from your bank account to the UFT bank you selected from the list.
7. ADD THE REFERENCE NUMBER from step 4 to your bank transfer.
8. Complete transfer.

Once you have completed the transfer, you will be sent a tracking number (MTCN) via SMS. Use this number to track your transfer and ensure you provide the tracking number (MTCN) to your receiver.

You can pay online via Bank transfer from an account issued in Albania. After you’ve chosen your destination country, you’ll be able to see the types of services available to you. Money transfers will generally be paid in cash or directly deposited to your receiver’s bank account if available for selected outbound corridors from Albania.
For more details, please call Western Union Customer Care center toll free on 0800 44 55 from 8:00 am to 7:00 pm on weekdays and 10:00 am to 4:00 pm on Saturdays and holidays or email westernunion@uft.al. Support is available in Albanian and English

Yes, you can send money online from wu.com/al. Once you choose your destination country, you’ll be able to see the types of services available to you. Money transfers will generally be paid out in cash or direct to your receiver’s bank account

Your online receipt will show if your transfer has been approved. When the transfer is completed, you’ll get an SMS or an email (if applicable) with your Money Tracking Control Number (MTCN).

You can cancel your money transfer by calling the Western Inion Customer Care center if you have changed your mind, if you have received information that the Money Tracking Control Number (MTCN) cannot be paid out to the receiver or if you suspect fraud. On some occasions a transfer can only be cancelled if the money hasn’t been deposited to your receiver’s bank account or paid out in the destination country.
If you wish to cancel your money transfer, contact Western Union Customer Care center toll free on 0800 44 55 from 8:00 am to 7:00 pm on weekdays and 10:00 am to 4:00 pm on Saturdays and holidays or email westernunion@uft.al. Support is available in Albanian and English

Once you have completed your online money transfer, your receipt will be presented to you. You can also see details of all your previous transfers in your profile section on albania.wu.com.

The Money Transfer Control Number (MTCN) is a unique tracking number assigned to your transfer. Your receiver will need this number to pick up the money and can also be used to track your transfer . Do not share this number with anyone else.