Frequently Asked Questions

FAQ / WU® mobile app

WU® mobile app

Does Western Union United Arab Emirates have a mobile app?

Yes, Western Union® mobile app is available for iOS and Android.

Get the app for free now iOS or Android

What services can I access with the mobile app in the United Arab Emirates?

With Western Union® app you can:

  • Send money. Verified users can make mobile money transfers, using their online log in details. If you are a new user, you can register directly on the app or at
  • Calculate fees and rates. Get up-to-date exchange rates and compare fees1 for Western Union® services.
  • Track a transfer. Find out the status of your transfers with Western Union® app tracking feature.
  • Find an agent location. Get the locations of thousands of Western Union’s agents around the globe.
Does it cost to use Western Union® mobile app in the United Arab Emirates?

There’s no fee to download the app or to access the app from your mobile phone. However, mobile data access and call service charges may apply. Please contact your mobile phone network provider for more details.

Please note that Western Union® money transfer fees1 will apply if you send money using the mobile app.

How do I get the mobile app in the United Arab Emirates?

You can download Western Union® mobile app from the App Store for iOS devices and Google Play for Android devices.

Download the app iOS or Android

How can I send money using the mobile app?

Customers that have been already verified can use their existing login details to send money with the Western Union® mobile app.

New customers can register directly on the app in just a few minutes. You will need to verify your profile by presenting your Emirates ID at one of Al Fardan’s Exchange locations in UAE.

Learn more about sending money online.

How do I get a login to access my profile in the mobile app?

Simply use your existing online login. New customers can register directly on the app or register for free online on

Get the app for free now iOS or Android

Find out more about the Western Union® app. If you have questions that are not answered here, please contact us or read our FAQ.

Can’t find what you are looking for?

If you need to get in touch with Western Union, don’t hesitate to contact our Customer Care

1Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fees and foreign exchange rates may vary by brand, channel, and location based on a number of factors. Fees and rates subject to change without notice.