Frequently Asked Questions

Yes, before making your first online transfer, you will need to verify your profile.

First, fill in the online registration form and provide the following information:

• Email (will be used as your username)
• Password
• First name
• Last name
• Date of birth
• Country of birth
• Nationality
• Occupation
• Legal ID data (number, type, issuer, expiration date)
• Mobile number
• Security question and answer
• Address (street, city, country)

Once you have successfully registered online, log in and choose how to get your identity verified from the following options:

• Assisted verification at your doorstep by scheduling a visit online.
• UAE PASS verification if you have a qualified UAE PASS account.
• Automatic verification if you are an existing and verified Al Fardan Exchange customer.
• In-person verification at an Al Fardan Exchange location.

After your profile is verified, you can start using Western Union online money transfer services immediately.

After your identity is verified through the selected method, you will receive a confirmation by email. While your verification is being processed, and until verification is completed, you can still send money in person by visiting a Western Union agent location.

You can find the nearest location to be verified in person by using our online locator.

You can change your password on the ‘Profile overview’ page after you log in. To change your password, please select ‘Edit profile’ from the menu on the right and change your password. For online registration, you can use only one email address. After you verify your email, it can’t be changed.

Please contact Western Union Customer Care on the toll-free number 800 SENDWU (800 736398) or send an email to wu.support@alfardanexchange.com.