Yes, before making your first online transfer, you will need to verify your identity.
First, complete the online registration form with the following information:
After you’ve successfully registered online, choose one of the methods below to get your identity verified:
After your identity verification is completed, you can start sending money right away.
After your identity is verified through the selected method, you will receive a confirmation by email. While your verification is being processed, and until verification is completed, you can still send money in person by visiting a Western Union agent location.
You can find the nearest location to be verified in person by using our online locator.
Your user ID is your email address or your mobile number.
If you forgot your password, follow the steps below to reset it:
If you exceeded the number of failed login attempts and your profile has been locked, you can try again after 30 minutes.
For help, call Customer Care toll-free number 800 SENDWU (800 736 398) or send an email to email@example.com
To update your password, go to your Profile page and select Change password.
You can only have one email address in your profile. After you verify your email, you cannot change it.
Please contact Western Union Customer Care on the toll-free number 800 SENDWU (800 736398) or send an email to firstname.lastname@example.org.
If you need to get in touch with Western Union, don’t hesitate to contact our Customer Care