Yes, before making your first online transfer, you will need to verify your profile.
First, fill in the online registration form and provide the following information:
Once you have successfully registered online, log in and choose how to get your identity verified from the following options:
After your profile is verified, you can start using Western Union online money transfer services immediately.
After your identity is verified through the selected method, you will receive a confirmation by email. While your verification is being processed, and until verification is completed, you can still send money in person by visiting a Western Union agent location.
You can find the nearest location to be verified in person by using our online locator.
Your user ID is your email address.
If you forgot your password, you can click on the ‘Forgot password’ option, and a new password will be sent to your email.
If you repeatedly entered incorrect details and your profile has been locked, please try to log in to your profile after 30 minutes. If this doesn’t help, contact Western Union Customer Care on the toll-free number 800 SENDWU (800 736398) or send an email to firstname.lastname@example.org.
You can change your password on the ‘Profile overview’ page after you log in. To change your password, please select ‘Edit profile’ from the menu on the right and change your password. For online registration, you can use only one email address. After you verify your email, it can’t be changed.
Please contact Western Union Customer Care on the toll-free number 800 SENDWU (800 736398) or send an email to email@example.com.
If you need to get in touch with Western Union, don’t hesitate to contact our Customer Care