Track a transfer
Find locations
Help
Contact us
Track a transfer
Find locations
Help
Contact us
Track a transfer
Find locations
Help
Contact us
Track a transfer
Find locations
Help
Contact us
Frequently Asked Questions
Send money in person
Who uses Western Union money transfer services?
Who are Western Union
®
agents?
How can I find a Western Union agent location in Vanuatu?
View all questions →
Receive money
What documents can I use to pick up money in Vanuatu?
How do I know if my money transfer has been received?
How do I pick up a money transfer?
View all questions →
Consumer Protection
Are there common fraud scenarios that I should be aware of and things I shouldn’t send my money for?
Someone claiming to be from Western Union e-mailed me. What should I do?
What is a Test Question? When is it used?
View all questions →
Identification Process
Does Western Union need to confirm my identity?
How long will it take to confirm my identity?
What documents do I need to present to send money?
View all questions →
Western Union® agent locations
What are Western Union
®
agent locations?
How can I find a nearby Western Union
®
agent location?
How do I send money from a Western Union
®
agent location?
View all questions →
Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”?
Why do I need to provide additional information?
How can I use Western Union services again?
View all questions →
Registration and profile settings
What do I do if my ID has expired?
Does it cost anything to register for online services in Vanuatu?
What do I do if I want to change or update my password and phone number?
View all questions →
Send money online
How much money can I send online from Vanuatu?
How do I know if my online transfer has been approved?
To which countries can I send money online?
View all questions →
Help with transfers
How can I know the status of my money transfer?
How can I cancel a money transfer after it was sent?
View all questions →
Start online and pay in store
How does ‘Start online and pay in store’ service work?
Can I get a receipt for my transfer?
What documents do I need to present at the agent location?
View all questions →
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