Frequently Asked Questions

Help with transfers

How can I know the status of my money transfer?

You can check your transfer status online, all you need is the sender’s name and the Money Transfer Control Number (MTCN) printed on the sender’s receipt.

How can I cancel a money transfer after it was sent?

A money transfer can only be cancelled if it has not been collected by the receiver in the destination country or haven’t been deposited to your receiver’s bank account. If you wish to cancel your online money transfer, please call our Westernunion.com customer care number at 678 28076 (for online services only).