Frequently Asked Questions

Once your profile has been confirmed at the verification location, you will be able to send online up to 100,000 VUV per transfer. Note that if you want to send more than 100,000 VUV, you’ll need to visit an agent location. For more details about online payments, please call Westernunion.com customer care number at 678 28076 (for online services only)

Your online receipt will show if your transfer has been approved. When the transfer is complete, you’ll get a SMS message or email with your money transfer control number (MTCN).

Find all the countries you can send money at westernunion.com. Also you can check online the countries you can transfer money directly to a bank account.

Domestic transfers within Vanuatu are available.

The money transfer control number (MTCN) is a unique number assigned to your transfer.

Your receiver will need this number when they pick up their money, and it can also be used to track your transfer.

Register and start your first money transfer online in Vanuatu. Registration is simple and takes only a few minutes. Make sure you have a bank account created in Vanuatu with an online access (preferably) before you start. During your profile verification process, you’ll be asked to visit a verification location and show a valid government-issued ID. If your profile is successfully confirmed, you will then be able to send money online.

If you have any questions while registering online, please call Westernunion.com customer care number at 678 28076 (for online services only)

Once you have registered and created your profile, you would be able to start your first money transfer online in Vanuatu. After you’ve chosen your destination country, you’ll see the types of services available to you.

You can pay online using your Vanuatu issued bank account only with an online access preferably. After you’ve chosen your destination country, you’ll see the types of services available to you. For more details about online payments, please call Westernunion.com customer care number at 678 28076 (for online services only).

Yes, a receipt will be sent to your email address after the transfer is completed. You can also see the details of all your transfers in your profile section on westernunion.com.