Frequently Asked Questions

30 days before your ID expires you will be notified by SMS. You will be required to verify your identity by visiting verification location (link to verification locations) for a repeat ID verification. Once your ID is verified, you will be able to send money online right away.

No, it’s free to register.

You can change your password on the “Profile overview” page after you log in. Please select “Edit profile” from the right-side menu and change your password.

For online registration, you can use only one phone number. After you verify your phone number, it cannot be changed online. Changes would only be possible at nearest verification location.

If your profile hasn’t been verified, you can change or update your Western Union profile information from the “Profile overview” tab after you log in to westernunion.com.

After your profile has been verified you cannot change your name, last name, date of birth and nationality. If you require to change this information after your identity is verified, please contact Westernunion.com customer care number at 678 28076 (for online services only)

Registration with a valid ID and phone number is possible only once.

Registration is required for most of our services. After you open wu.com you’ll need to complete the profile registration form and follow these steps:

• Enter your name, last name, middle name (if applicable) and your phone number.
• You will receive a one-time verification code to your mobile phone.
• Fill in the online registration form and provide the following information: full name, date and country of birth and ID details (type, number, expiry date and issuer). When an expired ID is detected, you will be required to provide a new one.
• Once you have successfully registered online, you will be asked to visit the nearest verification location.
• After your profile is verified you will receive and SMS with a confirmation. After this, you will be able to send money online.

Anyone who meets the following conditions, can use our online money transfer service.

• Residents should have one of the following: passport, driver’s license, firearms license ID, Vanuatu student ID, employment ID card, National provident fund card, national ID card.
• Must be at least 18 years old.
• Must accept the terms and conditions for using our services.
• Must have a bank account created in Vanuatu with online access preferably.
• Must have a valid phone number.

Please contact Westernunion.com customer care number at 678 28076 (for online services only).

If you forgot your password, you can select the “Forgot password” option and a new password will be sent to your phone number. If you repeatedly entered incorrect details or your profile is locked, please try to log in to your profile after 30 minutes or contact Westernunion.com customer care number at 678 28076 (for online services only).